Lead Pharmacy Technician

SSM Health; Fond du Lac (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

SSM Health in Fond du Lac, Wisconsin, seeks a leadership-focused Pharmacy Technician to oversee Pyxis operations, medication safety, and staff development. You will drive process improvements, coordinate automation initiatives, and support regulatory compliance across the department.

You will train and mentor new technicians, manage system rollouts, and partner with pharmacy leadership to ensure efficient workflows and excellent patient service.

Qualifications

• Certified Pharmacy Technician with leadership experience.
• Experience with pharmacy automation systems and medication management processes.
• Strong data analysis, problem-solving and process-improvement skills.
• Excellent communication and project management abilities.

Responsibilities

• Manage Pyxis user access requests and maintain documentation.
• Coordinate Pyxis formulary additions with pharmacy purchasing teams.
• Lead monthly Pyxis data collection, analysis, and process improvement initiatives.
• Serve as primary Pyxis automation support, maintenance, and troubleshooting contact.
• Oversee pharmacy packaging equipment operations, vendor communication, and repair coordination.
• Monitor daily controlled substance discrepancy reports and assist with resolutions.
• Support regulatory compliance and generation of compliance reports.
• Participate in pharmacy system rollouts and implementation projects.
• Assist with scheduling to maintain continuity of care.
• Lead onboarding and training for newly hired technicians.

Skills

Leadership

Data analysis

Regulatory compliance

Project management

Communication

Education

Certified Pharmacy Technician (CPhT)

Tools

Pyxis automation system

Job description

Join a leadership-focused pharmacy technician role that combines operational oversight, automation management, medication safety, quality improvement, and staff development. This position serves as a key resource for pharmacy leadership, helping ensure efficient workflows, regulatory compliance, and exceptional service across the department.

Key Responsibilities

• Manage Pyxis user access requests and maintain accurate documentation.
• Coordinate Pyxis formulary additions with pharmacy purchasing teams.
• Lead monthly Pyxis data collection, analysis, and process improvement initiatives.
• Serve as the primary point of contact for Pyxis automation support, maintenance, and troubleshooting.
• Oversee pharmacy packaging equipment operations, vendor communication, and repair coordination.

Controlled Substance Management

• Monitor daily controlled substance discrepancy reports.
• Investigate and assist with resolving discrepancies within established timelines.
• Support compliance with regulatory and organizational controlled substance policies.

Medication Management & Compliance

• Ensure completion of medication storage area inspections and follow up on deficiencies.
• Monitor medication kits, crash carts, and emergency boxes to ensure proper stocking and expiration date compliance.
• Generate and review compliance reports to identify trends and improvement opportunities.
• Oversee refrigerator monitoring systems and sensor validation.
• Review alerts, alarms, and escalated concerns, ensuring timely resolution.
• Analyze monthly monitoring data and identify opportunities to improve medication storage compliance.

Project & System Implementation Support

• Participate in pharmacy system rollouts and implementation projects.
• Coordinate assigned tasks, timelines, and operational readiness activities.
• Partner with pharmacy leadership to support department-wide initiatives and workflow improvements.

Staffing & Team Support

• Assist with scheduling and operational coverage needs to maintain continuity of care.

Training & Staff Development

• Serve as the primary trainer and mentor for newly hired pharmacy technicians.
• Lead onboarding activities using technician orientation and competency checklists.
• Meet regularly with new team members to assess progress and provide coaching.
• Validate competencies and complete training sign-offs before technicians begin independent staffing.

Ideal Candidate

• Certified Pharmacy Technician with strong operational and leadership skills.
• Experience with pharmacy automation systems, medication management processes, and regulatory compliance.
• Demonstrated ability to analyze data, solve problems, drive process improvements, and train others.
• Strong communication, organizational, and project management skills with a passion for supporting team success and operational excellence.