Mail Order Pharmacy Technician Lead

Jobtailor; Menomonee Falls (WI); On-site; USD 34,853 - 52,279; Full time

Benefits offered by this job

Paid Time Off programs

Health and welfare benefits

Educational Assistance Program

Job summary

JobRx, Inc. is seeking a Supervisor/Lead Technician in Menomonee Falls, WI, responsible for overseeing daily operations of a patient-focused support team. You will manage a team of technicians, ensuring compliance with service standards while resolving patient-related issues effectively.

Ideal candidates will have experience in a healthcare environment and demonstrate strong leadership and problem-solving abilities. This is a full-time position offering competitive pay and various health benefits.

Qualifications

• Demonstrated experience leading or supervising teams in a healthcare environment.
• Strong problem-solving skills with the ability to assess medication concerns.
• Proven ability to manage escalations calmly and professionally.

Responsibilities

• Lead, coach, and direct a team of technicians to ensure performance.
• Troubleshoot patient-related issues involving medications.
• Foster a supportive and collaborative team environment.

Skills

Leadership skills

Problem-solving skills

Communication skills

Customer service skills

Education

High School Diploma or GED equivalent

Associate or Bachelor's Degree

Tools

Microsoft Office

Electronic pharmacy management systems

Job description

Department

38590 API Central Fill - Retail Pharmacy

Status

Full time

Hours Per Week

40

Schedule Details/Additional Information

Hours of Operation: M-F 8AM-6PM Sat 9AM-1PM

Job Summary

The Supervisor/Lead Technician is responsible for overseeing daily operations of a patient-focused support team, ensuring high-quality service delivery, effective issue resolution, and a positive, supportive work environment. This role combines people leadership, problem-solving, and hands‑on operational support.

Responsibilities

• Lead, coach, and direct a team of up to 20 technicians to ensure performance, engagement, and adherence to established workflows and service standards.
• Troubleshoot and investigate patient-related issues involving medications, escalating concerns appropriately and ensuring timely resolution.
• Effectively de‑escalate situations involving patients or team members, using sound judgment, empathy, and conflict‑resolution skills.
• Actively learn operational queues and workflows and achieve proficiency to provide hands‑on support during peak times or staffing needs.
• Foster a supportive, collaborative, and approachable team environment that promotes trust, professionalism, and positive patient experiences.
• Lead the shift or area/program by assigning, monitoring, and reviewing progress and accuracy of technician work.
• Act as a resource for the team, providing day‑to‑day direction and guidance on complex issues, resolving conflicts when necessary, and fostering a positive work environment.
• Assist leadership with teammate interviewing, selection, development, and engagement.
• Create staff schedules and monitor performance, ensuring adherence to policies, procedures, and compliance with regulatory standards.
• Train, orient, and educate team members, ensuring competency and completion of required training programs.
• Identify quality improvement opportunities and collaborate with leadership to design and implement initiatives to enhance efficiency, safety, and engagement.
• Participate in performance‑improvement activities and ensure proper documentation and compliance with legal, regulatory, and accrediting bodies.
• Be knowledgeable with use of automation and technology, troubleshoot issues, and maintain a safe and efficient work environment.
• Collaborate with pharmacists and other healthcare providers in coordinating medication preparation, dispensing, and related processes.
• Monitor and maintain inventory levels, process drug recalls, and ensure appropriate handling of controlled substances.
• Assist with all duties required of Technician I, II, III when appropriately needed.
• Ensure proper documentation for department tasks, meeting legal and regulatory standards.
• Review billing processes, adjust patient bills as necessary, and process charges and credits for medications where appropriate.
• Act as a liaison between the technician team and department leadership.
• Demonstrate expertise in pharmacy practices, including medication handling, regulatory compliance, and automation troubleshooting.
• Be knowledgeable in billing and insurance processes, including prior authorizations and third‑party claims where appropriate.
• Be familiar with age‑specific care requirements and assess and meet the needs of diverse patient populations.

Qualifications & Skills

• Demonstrated experience leading or supervising teams in a healthcare, pharmacy, or patient‑support environment.
• Strong problem‑solving skills with the ability to assess patient‑related medication concerns.
• Proven ability to manage escalations calmly and professionally.
• Willingness and ability to learn operational systems and queues to support team needs.
• Friendly, approachable demeanor with a commitment to building a positive and supportive workplace culture.

Pay Range

$25.30 - $37.95 per hour

Compensation

• Base compensation listed within the pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on‑call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Minimum Job Requirements

Education

• High School Diploma or GED equivalent.

Certification / Registration / License

• Registration or licensure with state board of pharmacy per state of employment requirements.
• Certification through Pharmacy Technician Certification Board (CPhT) or National Healthcareer Association (ExCPT).

Experience

• Typically 3 years of work experience in applicable work setting.

Knowledge / Skills / Abilities

• Highly effective communication (written and verbal) and interpersonal skills.
• Exceptional customer service, problem resolution, and process development skills.
• Demonstrated leadership skills such as delegation, team building, managing multiple priorities, problem solving, and decision making.
• Ability to understand and become knowledgeable of pharmacy standards, policies, procedures, and HIPAA regulations.
• Demonstrated ability to maintain confidentiality, take initiative, and work independently with minimal supervision.
• Must be detail‑oriented with the ability to handle multiple demands simultaneously.
• Computer skills with Microsoft Office, email, internet access, electronic pharmacy management systems, and pharmacy ordering and inventory systems.
• Life support training courses may be required dependent on department discretion.

Physical Requirements and Working Conditions

• Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders.
• Requires considerable walking, standing, pushing mobile cart of 50 pounds maximum and lifting 35 pounds of material.
• Must have functional vision, touch and hearing.
• Must be able to speak and be understood by others to communicate effectively.
• Utilizes appropriate personal protective equipment (PPE) to perform job duties and minimize exposure to hazardous agents, body fluids, and communicable diseases.
• May be exposed to chemical hazards.
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease.
• Frequent fine‑motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes.
• Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.
• Operates all equipment necessary to perform the job.
• Flexibility to travel between pharmacy locations.
• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of physical requirements and working conditions.

Preferred Job Requirements

Preferred Education

• Associate or Bachelor's Degree.

Preferred Certification / Registration / License

• Additional relevant PTCB certificates or advanced certification.

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full‑time, part‑time, per diem, temporary, etc.; please ask a Recruiter for more information during an interview).