LFTG Personal Shopper PT

Lowes Foods, LLC; North Carolina; On-site; USD 19,000 - 30,000; Full time

Job summary

Lowes Foods To Go is seeking a Personal Shopper in North Carolina to expertly pick guests’ online orders and build guest relationships for our fast-growing eCommerce channel. You’ll work with guest interaction, order accuracy, and in-store support to ensure top service.

Ideal candidates are friendly, energetic, and capable of lifting up to 50 lbs, with comfortable tech use and teamwork in a busy grocery setting.

Qualifications

• Friendly, energetic, genuine, and outgoing personality.
• Strong people skills with clear, professional communication.
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally.

Responsibilities

• Pick guests’ orders based on guidelines and best practices.
• Interact with guests in a genuine, fun, interactive manner.
• Efficiently pick, stage, and carry out orders.
• Greet guests and review orders.
• Safely handle, bag, and load orders.
• Record variances on guest pick list.
• Maintain records for LFTG and transmit data as scheduled.
• Perform basic maintenance on hardware and software.
• Maintain LFTG station and equipment.
• Communicate service issues to support resources and store management.
• Conduct in-store promotions of the program.
• Assist with community marketing activities.
• Provide in-store guest service (bagging, locating products, cleaning).
• Maintain professional appearance and attitude.
• All other duties as assigned.

Skills

Friendly personality

Strong communication

Team player

Physical stamina

Tech-literate

Tools

Android/iOS devices

Basic Microsoft Office

Job description

Overview

You will join a high-energy and fast-paced team that supports Lowes Foods To Go – our online ordering program that guests call “life-changing”. As a Personal Shopper, you will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests so you can understand their needs and preferences. This position will give you an opportunity to be directly involved in the company’s fastest-growing sales channel and you will get hands-on experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will also support creative marketing and outreach programs that help achieve eCommerce goals for your store. The ideal candidate is naturally outgoing and energetic, and is capable of having positive and genuine interactions with Lowes Foods guests.

Responsibilities

• 1. Pick guests’ orders based on operational guidelines and best practices
• 2. Interact with guests in a genuine, fun, and interactive manner
• 3. Work efficiently and purposefully when picking, staging, and carrying out orders
• 4. Properly greet and review orders with guests
• 5. Effectively and safely handle, bagging, and loading of orders
• 6. Record any variances on guest pick list
• 7. Maintain appropriate records applicable to position and LFTG and transmit data as scheduled
• 8. Perform basic maintenance on hardware and software
• 9. Maintain LFTG station including all equipment
• 10. Communicate any service issues with support resources and store management
• 11. Conduct in-store promotion of program
• 12. Periodically assist and/or conduct marketing within the community
• 13. Provide in-store guest service as needed. (bagging, help locating product, cleaning)
• 14. Maintain a professional appearance and attitude at all times
• 15. All other duties assigned by management

Qualifications

• 1. Friendly, energetic, genuine, and outgoing personality
• 2. Strong people skills with the ability to communicate clearly, professionally, and concisely
• 3. Ability to work well with others, especially those with differing personalities and viewpoints
• 4. Ability to lift 25 lbs. consistently and 50 lbs. occasionally
• 5. Ability to read and understand information and take direction
• 6. Ability to walk, bend, kneel and stand for extended periods of time
• 7. Ability to effectively communicate with, and take direction from supervision
• 8. Ability to work well with (or learn how work well with) computers, handheld Android/iOS devices and Basic Microsoft Office skills
• 9. Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of our Guest Service team