Lead Personal Shopper

Lowes Foods, LLC; Clayton (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Lowes Foods, LLC seeks a capable supervisor for the Lowe's Foods To Go program. You will lead a team of Personal Shoppers, coordinate schedules, and ensure accurate, friendly, and efficient order fulfillment for guest orders.

You will build guest relationships, monitor performance, and maintain high standards of sanitation and safety while promoting the fastest-growing sales channel for the store.

Qualifications

• Experience supervising and developing a team of associates.
• Strong communication and people skills for guest interactions.
• Ability to learn multiple tasks and use basic computer tools.
• Comfortable handling schedules and performance metrics.
• Ability to lift 25 lbs regularly and 50 lbs occasionally.

Responsibilities

• Supervise, train, and motivate Personal Shoppers.
• Create effective schedules in collaboration with managers.
• Maintain safety, sanitation, and service standards.
• Drive on-time order fulfillment and guest satisfaction.
• Communicate with guests by phone and email as needed.
• Collaborate with field specialists for ongoing training.

Skills

Team supervision

Customer service

Communication

Multi-tasking

Microsoft Excel

Technology devices

Education

High school diploma

Tools

Microsoft Excel

Job description

Overview

You will supervise a team of Personal Shoppers and together, provide an engaging and life-changing experience for guests who use our Lowes Foods To Go services. You will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests to understand their needs and preferences. This position will give you an opportunity to be directly involved in the company’s fastest-growing sales channel. You will gain career experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will drive your team to execute to our highest standards and support outreach and business development efforts to drive adoption of Lowes Foods To Go in your store. The ideal candidate is a positive and results-oriented person who is comfortable leading and motivating all types of individuals, while being comfortable having genuine interactions with Lowes Foods guests.

Responsibilities

1. Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions
2. Partner with the Guest Service Manager to write effective schedules for the eCommerce team
3. Guide the team to interact with guests in a genuine, fun, and friendly manner
4. Maintain sanitation and safety throughout the department according to Lowes Foods standards
5. Continually motivate and educate your team on expectations and best-practices
6. Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.)
7. Operate the department according to strict operational standards
8. Cultivate an environment focused on safety, efficiency, and service
9. Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs
10. Perform consistent training and quality inspections, providing feedback to Personal Shoppers
11. Communicate out of stocks and/or quality/freshness situations to store management on a daily basis
12. Communicate any service issues with Guest Care Center and store management on a daily basis
13. Communicate with guests, via phone and email, to ensure guest satisfaction
14. Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)
15. Maintain a professional appearance and attitude at all times
16. Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success
17. All other duties assigned by management

Qualifications

1. Ability to supervise, train, and develop other people
2. Friendly, energetic, genuine, and outgoing personality with strong people skills
3. Capable of communicating clearly and concisely
4. Strong attention to detail with the ability to multi-task
5. Ability to work well with others, especially those with differing personalities and viewpoints
6. Ability to read and understand information and take direction
7. Knowledge of (or ability to quickly learn) the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments
8. Ability and willingness to learn multiple tasks and technical requirements of the job
9. Ability to lift 25 lbs. consistently and 50 lbs. occasionally
10. Ability to bend, kneel and stand for extended periods of time
11. Ability to work well with computers, handheld Android/iOS devices and Basic Microsoft Office skills
12. Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of support teams
13. Knowledge of agricultural products and seasonality of offerings during each
14. Knowledge of Microsoft Excel, email, keyboard and basic computer skills