Lead Pawnbroker

EZCORP, Inc.; Houston (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Uncapped Bonus

Great Hours

401(k) Match

Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP, Inc. in Houston is hiring a Retail Shift Manager (Lead Pawn Broker) to provide outstanding customer service, promote sales, and lead a team in a fast-paced pawn shop environment.

You will drive daily operations, supervise staff, process loans and pawn deals, and participate in coaching to build a high-performing team while delivering an exceptional customer experience in our EZPawn brand store.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisory or team/shift lead experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Knowledge of pawned items (tools, jewelry, electronics) a plus.
• Sales background and bilingual ability a plus.

Responsibilities

• Provide outstanding customer service and build relationships while promoting sales.
• Lead and coach Team Members to achieve store goals.
• Process loans, extensions and pawn offers.
• Perform opening and closing store procedures.
• Create a friendly, courteous store environment.

Skills

Customer Service

Leadership

Coaching

Sales Experience

Bilingual

Education

High school diploma or GED

Job description

Address

5808 FM 1960 Houston, Texas 77069

Brand

EZPawn

We want you to join us for a career - not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we\'ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Manager (Lead Pawn Broker) and we would love to have you join our team.

EZCORP provides our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance. Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.

Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program. Enhance your leadership skills through our structured leadership training programs. Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store.

Benefits

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

*No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.

Job Description

Here\'s what you can expect as a Retail Shift Manager (Lead Pawn Broker): You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands-on involvement. As a Shift Manager, it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition. If you like the idea of building a rewarding career, developing others, and helping to create a great customer experience, we want to talk with you!

Other Shift Manager duties include

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements

• High school diploma or GED
• Minimum 1 years of supervisory, key holder, or team/shift lead experience
• Able to pass a criminal background check and drug test
• Valid driver\'s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus