Lead Pawn Broker & Customer Service Leader

EZCORP, Inc.; Altura (CO); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Bonus potential

401(k) with match

Paid time off

Store discount

Job summary

EZCORP, Inc. is seeking a Retail Shift Leader (Key Holder) for EZPAWN in Aurora, CO. You will lead daily store operations, deliver excellent customer service, and help drive sales while coaching team members to achieve targets.

The role offers a clear career path with paid training, regular pay raises, and opportunities to advance to management. Benefits include health coverage, 401(k) with company match, and paid time off.

Qualifications

• High school diploma or GED.
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Bilingual is a plus.

Responsibilities

• Provide outstanding customer service and build relationships while promoting sales and pawn items.
• Process loans and extensions.
• Open and close store procedures.
• Supervise and coach store Team Members.
• Maintain a friendly, courteous, and respectful environment.

Skills

Customer service

Leadership

Coaching

Time management

Communication

Negotiation

Bilingual

Education

High school diploma or GED

Job description

EZCORP, Inc. is seeking a Retail Shift Leader (Key Holder) for EZPAWN in Aurora, CO. You will lead daily store operations, deliver excellent customer service, and help drive sales while coaching team members to achieve targets.

The role offers a clear career path with paid training, regular pay raises, and opportunities to advance to management. Benefits include health coverage, 401(k) with company match, and paid time off.