Lead Patient Transport Aide - Full time/ Day/Evening

Yale NewHaven Health; New Haven (CT); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Teamsters collective bargaining

Job summary

Yale NewHaven Health is seeking a Patient Transport/Support role to coordinate daily operations, assign transport tasks, and monitor staff workload in a fast-paced hospital setting.

The role requires strong customer service and computer skills, with experience in high-volume environments and a focus on patient safety and satisfaction.

Qualifications

• High school graduate; Associate degree preferred.
• Two to three years in customer service in a high-volume, service-oriented environment.
• Strong written and verbal communication; able to coordinate workflow and interact professionally with staff and patients.

Responsibilities

• Assist the Supervisor with day-to-day operations, monitor staff levels and distribute tasks.
• Dispatch jobs via the patient transport system and adjust priorities for data integrity and service response.
• Assist in training staff on the patient tracking system and onboarding.
• Maintain par levels of patient equipment and supplies; ensure cleanliness and safety.
• Provide courteous, confidential service and comply with hospital policies.
• Attend mandatory meetings and pursue professional development.

Skills

Customer service

Data entry

Computer skills

Communication

Education

High school diploma

Associate degree preferred

Tools

Basic computer skills

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Performs a variety of patient escort, clerical and computer functions. Responsible, on a daily basis for monitoring the patient transport system, the work activities of employees and any staff working on assigned special projects. Assigns transport requests and transport related tasks to employees. Assists the Supervisor in monitoring the work activity and staffing levels on a daily basis and alerts the Supervisor of any potential discrepancies, bottlenecks or volume spikes. Maintains par levels of equipment and supplies. Assists the Supervisor in communicating information to employees. Assists the supervisor in providing training and operational orientation for all new staff members. Handles all work-related information in a confidential manner. Treats customers with courtesy and compassion and resolves conflicts as they arise. As necessary escorts patients to and from their destination during volume spikes.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Assist the Supervisor in the day-to-day operations of the section including but not limited to the recording of work records, monitoring staff compliment, distribution of pagers/spectra link phones and data sheets. Monitors and coordinates staff breaks and lunch schedules and reports any variance to the Supervisor. Assigns transport related tasks during idle time. Runs employee mandatory training records (CBT) and sets aside time for the employee to complete them
• 2.Dispatches jobs utilizing the patient transport system, adjusting priorities as necessary to ensure data integrity and to provide optimum service response. Participates in the review of the daily DOR, provides feedback on variances and assists in developing a plan of action as appropriate. Identifies and corrects conflicts, delays, priority setting, staff discrepancies and system issues
• 3.Assists the Supervisor/Manager in training and guiding staff in the understanding and proper utilization of the computerized patient tracking system. Assists the supervisor/Manager in orientation of new employees and has input in staff performance appraisals. Routinely performs staff audits to ensure staff are following departmental SOPs
• 4.Assist the Supervisor/Manager in maintaining par levels of patient equipment including but not limited to Oxygen tanks, stretchers, wheelchairs, gloves, gowns and masks. Orders supplies as needed to maintain par levels in the department. Properly uses and maintains equipment including routinely and consistently checking equipment for cleanliness and safety. Assigns staff routinely to conduct equipment rounds, collecting abandoned equipment and maintains a clutter free and clean work environment
• 5.Exhibits a professional, courteous and positive demeanor at all times to the patient, staff and visitors while honoring the privacy of others. Responds professionally and timely to customer inquiry or concerns and reports all issues to the Supervisor. Adheres to both Hospital and Departmental policies of conduct including but not limited to proper dress code, phone etiquette, attendance/punctuality and display of the ID badge.
• 6.Attends lead meetings, staff meetings and all mandatory meetings scheduled by the Supervisor/Manager. Attends a minimal of 2 inservice/seminar for professional growth

Qualifications

EDUCATION

High school graduate or educational equivalent. Associate Degree preferred. Support courses either at a college level or seminar and workshops that would provide a higher level of understanding of Customer Service and enhance communication skills will be considered.

EXPERIENCE

Two to three years general experience in Customer Service application and coordination of multiple tasks and responsibilities in a high volume, high demand, and service oriented department. Working knowledge of entry level computer skills preferred. Patient service experience preferred.

SPECIAL SKILLS

Data entry, enhances telephone skills. Ability to deal effectively and respectfully with patient, physicians, co-workers, hospital personnel and visitors. Should exhibit strong written and verbal communications, and workflow coordination skills. Must be able to demonstrate outstanding professional and courteous interactions with patients, customers, and staff. Also requires experience and skill in dealing effectively and professionally in all levels of administration. Must be able to work well with others and promoting a team attitude and mutual respect among peers.

PHYSICAL DEMAND

Special working conditions and physical activities: Must be able to lift 40 pounds and utilize proper body mechanics in moving and lifting of patients and equipment. Position requires extensive pushing, pulling, lifting and walking

Additional Information

THIS POSITION IS COVERED BY THE TEAMSTERS COLLECTIVE BARGAINING AGREEMENT

Minimum - $17.00/hr.

Maximum - $27.49/hr.

YNHHS Requisition ID

191672