Patient Support Service Assistant

Yale New Haven Health; New London (CT); On-site; USD 35,000 - 42,000; Full time

Job summary

Yale New Haven Health is seeking a Patient Transport team member to support nursing units and various hospital departments. You will transfer patients between non-ambulatory and ambulatory statuses, assist with patient movement, and ensure safety and comfort throughout transport.

Excellent customer service skills and the ability to coordinate with dispatch and telemetry are essential. Prior experience in patient-related activities is helpful, and CPR certification is required to maintain safety

Qualifications

• High school diploma or equivalent.
• Experience in patient-related activities is helpful.
• Ability to operate Tele-Tracking systems and communicate with hospital staff.

Responsibilities

• Ensure patient safety and comfort during transport.
• Transfer patients between units, testing areas, and procedures as needed.
• Assist life-star personnel with patient transfers and provide escorts within the hospital.
• Operate equipment safely and report faulty equipment for repair.
• Maintain CPR certifications and follow safety procedures for patient handling.

Skills

Excellent Customer Skills

Education

High School Graduate Or Equivalent

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Provides Patient Transport And Various Other Patient Services To Support Nursing Units. Assists Ancillary Departments In Adhering To Their Procedure Scheduling.

EEO/AA/Disability/Veteran

Responsibilities

• Ensures Patient Safety And Comfort.
• Transfers Patients From Non-Ambulatory To Ambulatory Status; To Stretcher, Bed, Unit, Surgery Or Other Ancillary Departments For Testing, Etc. Also Assists Patient In Transfers From Bed To Chair, Commode, Bathroom Etc.
• Proficient In Telephone Skills With The Ability To Access Tele-Tracking Phone Lines Through Out The Hospital Along With The Ability To Prioritize Transfers With In The Tele-Tracking System And Keep Communication Open With The Dispatcher.
• Assist Life Star Personnel With Patient Transfers And Provides An Escort To The Appropriate Area Of The Hospital.
• Ensure O2 Tanks And Other Equipment Transfer With The Patient. If Equipment Is Not Reading Appropriately Notifies A Nurse To Resolve Issue Prior To Transport.
• Cleans All Equipment After Each Use And Documents Issues With Faulty Equipment And Delivers The Equipment To Biomedical Engineering To Be Repaired.
• Maintains Certifications In Cpr.
• Performs One Man Transports For Cardiac Catheterization And Special Procedure Patients Monitoring Patient Throughout Process And Notifies A Nurse Immediately Of Any Excessive Bleeding.
• Safely Operates All Equipment According To Manufacturer Specification.
• Able To Transfer Patients With Portable Telemetry.
• Perform As A Dispatcher When Needed, To Maintain Workflow And Keep Hospital Volunteers Productive And Sustain Communication Between Ancillary Departments And Transporters.
• Demonstrates A Time Conscious Awareness. Strives To Meet Deadlines And Utilize Time Effectively.
• Completes All Assigned Tasks. Exercises Good Judgment In Asking For Assistance From Others.
• Maintains Confidentiality And Uses Discretion When Discussing Patient Matters.
• Follows All Procedures On Safe Patient Interactions And Body Mechanics.
• Adheres To All Safety Procedures In The Handling Of Hazardous Materials And Blood Borne Pathogens.
• Meets Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review.
• Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department/Unit.

Qualifications

EDUCATION

• High School Graduate Or Equivalent.

Experience

• Previous Experience In Patient Related Activities Is Helpful.

Licensure

• Not Applicable

Special Skills

• Must Have Excellent Customer Skills

YNHHS Requisition ID

190574