Lead Patient Services Rep

Cooper University Health Care; Haines Corner (NJ); On-site; USD 29,000 - 45,000; Full time

Job summary

Cooper Norcross Health in New Jersey seeks a lead patient registration specialist to greet, register and schedule incoming patients. You will verify insurance, collect co-pays and prepare charts while maintaining confidentiality and high customer service standards.

Leadership and teamwork are essential in this role. The position requires 3 years in a medical environment, IDX exposure, and strong communication skills.

Qualifications

• Lead others in prompt and accurate patient registrations with good customer service.
• Must multitask and work in a team environment.
• This role is the front-line contact for all incoming patients.
• Greet, register, schedule and provide general information to patients and families.
• Verify insurance information, collect co-pays, and prepare patient charts in advance.
• Maintain patient confidentiality and care per the Patient’s Bill of Rights.

Responsibilities

• Lead patient registration workflow and supervise front desk activities.
• Coordinate scheduling and information delivery to patients and families.
• Ensure accurate insurance verification and payment collection.
• Maintain accurate patient charts and confidentiality at all times.

Skills

Communication skills

Leadership

Teamwork

Computer literacy

Education

High School Diploma or equivalent

Tools

IDX system

Insurance knowledge

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663‑bed flagship Cooper Norcross University Hospital in Camden, its 229‑bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

• Lead others in providing prompt and accurate patient registrations while delivering good customer service.
• Must be able to multitask and work in a team environment.
• This individual serves as a lead and the front-line contact person for all incoming patients.
• The incumbent will greet, register, schedule and provide general information to patientsand/or their families.
• Ensures that insurance information is verified, co‑pays are collected, and that patientcharts are prepared in advance.
• At all times ensures a high level of customer service by providing patient confidentiality andcare in accordance with the Patient’s Bill of Rights.

Experience Required

• 3 years experience in a medical environment required.
• IDX experience, some knowledge of medical insurances preferred.
• Leadership experience preferred.
• Computer literate, excellent communication and customer service skills.

Education Requirements

High School Diploma or Equivalent required.

Special Requirements

All incumbents must satisfactorily complete a Cooper IDX training program to include: Registration, Scheduling, E-Commerce and FSC.

Salary Min ($)

USD $21.00

Salary Max ($)

USD $33.00