Lead, Patient Service - Surgery - La Jolla

Scripps Health; San Diego (CA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Full benefits

La Jolla location

Job summary

Scripps Health is seeking a Lead, Patient Service in the Surgery department at Scripps Memorial Hospital La Jolla. You will be the front line for a positive patient experience and will oversee staff operations and customer interactions.

Based in La Jolla, the role supports department efficiency and patient care while handling scheduling, check-in/check-out, and billing coordination in a dynamic healthcare environment.

Qualifications

• 1 year of customer/patient service in a healthcare setting.
• Proficiency with computer applications, excellent mathematical skills, and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; able to identify and solve problems and meet deadlines.

Responsibilities

• Assisting with daily department operations including training, technical support, mentoring and performance management of staff.
• Performing quality audits and working towards consistency and standardization of procedures.
• Managing departmental resources and keeping abreast of current policies and procedures, providing guidance to staff.
• Assisting in urgent situations requiring immediate decision making.
• Assisting/preparing staff schedules and managing coverage to ensure excellent patient care.
• Providing department orientation and training.
• Providing feedback for staff performance evaluations and input to leadership.
• Assisting in new employee hiring and timekeeping editing.
• Managing workflows and ensuring benchmarks are met and end-of-day reconciliation is accurate.
• Leading performance improvement projects and maintaining department productivity reports.
• Acting as department manager/supervisor in absence.
• Engaging in patient check-in, check-out, scheduling and billing coordination.
• Communications with customers including clinicians and leadership to manage department operations.
• Providing appropriate resolution to patient service recovery.

Skills

Customer service

Computer skills

Mathematics

Cash handling

Communication

Organization/Analysis

Job description

Description

This is a Full-Time position (80 hours per pay period) with a Monday - Friday 9AM - 5:30PM schedule, located at our Scripps Memorial Hospital in La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Memorial Hospital La Jolla as a Lead, Patient Service in the Surgery department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Assisting with daily department operations including training, technical support, mentoring and performance management of staff.
• Performing quality audits and works towards assurance of consistency and standardization of procedures.
• Managing departmental resources and keeping abreast of current policies, practices and procedures and provide guidance to staff.
• Assisting in urgent situations requiring immediate decision making.
• Assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care.
• Providing department orientation and training.
• Providing feedback for consideration on staff annual performance evaluations, as well as input to leadership regarding job performance, improvement and engagement.
• Assisting in new employee hiring and timekeeping editing.
• Managing workflows and ensuring benchmarks are met and end of day reconciliation is accurate.
• Leading performance improvement projects and maintaining department productivity reports.
• Acting as the department manager/supervisor in their absence.
• Engaging in patient Check-in, Check-out, scheduling, and billing coordination.
• Communications with customers including clinical and non-clinical staff, physicians and leadership to assist in managing department operations.
• Providing appropriate resolution to patient service recovery.

Qualifications

Required Qualifications:

• One year of Customer/Patient Service experience in a healthcare setting.
• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems as well as able to adapt, prioritize and meet deadlines

Preferred Qualifications:

• Two years of Customer/Patient Service experience in a healthcare setting.
• Previous training experience and leadership skills.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Job

Business Office

Primary Location

Central San Diego County-LA JOLLA-SCRIPPS MEMORIAL HOSPITAL LA JOLLA

Work Locations

SCRIPPS MEMORIAL HOSPITAL LA JOLLA

9888 GENESEE AVE

LA JOLLA 92037

Organization

Scripps La Jolla Hospital

Benefit Status

FT - FULL-TIME WITH BENEFITS

Minimum Rate (USD)

28.05

Maximum Rate (USD)

37.65

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer. Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.