Lead Patient Service Specialist, Day Shift, Outpatient Imaging

Fort Washington Medical Center; United States; On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Free Employee parking

Tuition Reimbursement

Paid Time Off

Employer retirement contribution and 3

Job summary

Adventist HealthCare's Outpatient Imaging seeks a Patient Service Specialist for Rockville, MD. The role focuses on greeting patients, scheduling tests, verifying demographics and insurance, and counseling on balances to ensure smooth patient encounters.

The position involves pre-registration, payment collection, and coordination with physicians and nursing staff. It offers a 40-hour work week and day shift, with benefits typical of a healthcare provider.

Qualifications

• High School Diploma or higher is required.
• 3 years of customer service experience.
• Experience with patient scheduling & a computerized scheduling system preferred.
• Familiarity with medical terminology and insurance concepts.
• Typing speed around 30 wpm.
• Knowledge of IDX patient scheduling/registration systems preferred.
• 2 years of office management experience in clinical setting

Responsibilities

• Greet and direct patients for appointments and information.
• Schedule appointments and tests using a computerized system.
• Verify patient demographics, insurance and financial information.
• Perform pre-registration and collect required data.
• Maintain accurate appointment history and do follow-ups.
• Counsel patients on balances and anticipated costs.
• Collect payments and provide receipts.
• Print forms and reminders for encounters.
• Coordinate with physicians and nursing staff for patient care.
• Address inquiries about services, procedures, and rules.
• Review scheduling reports and balance cash receipts daily.
• Communicate process changes to front desk staff and train new hires

Skills

Customer service

Scheduling software

Phone etiquette

Cash handling

Medical terminology

IDX scheduling

Office coordination

Education

High School Diploma

Associate degree preferred

Tools

IDX scheduling system

Job description

Outpatient Imaging - Medical Plaza

Adventist HealthCare's Outpatient Imaging seeks to hire an experienced Patient Service Specialist for our Rockville, MD location who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

As a Patient Service Specialist you will:

• Greet and directs patients for appointment, tests, referrals and information utilizing effective customer relations skills and telephone techniques.
• Schedules patient appointments, test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, provides patient instructions verbally or in writing in order for patient to prepare for appointment.
• Obtains documents and verifies patient demographic financial and insurance information using a computerized scheduling system.
• Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
• Performs patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate.
• Counsels' patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsels patients in anticipated costs for services.
• Collects payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.
• Prints forms or reminder cards necessary to facilitate the patient encounter and daily operations.
• Works with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities
• Assists in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area.
• Prints and reviews daily scheduling reports; distributes as appropriate.
• Reviews and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier.
• Reviews reports to ensure charge has been entered for each appointment.
• Communicate process changes with the front desk team.
• Performance Monitoring new hires and current staff.
• Train incoming PSS staff

Qualified candidates will possess:

• High School Diploma. Associate degree preferred
• 3 years' experience in providing customer services
• Customer service experience in a patient care environment, to include one year experience in patient scheduling, is preferred.
• Experience utilizing a computerized patient scheduling system or computer terminals
• Familiarity with Medical insurance and medical terminology
• Typing skill of 30 wpm
• Knowledge of IDX patient scheduling/ registration systems is preferred.
• 2 years of office management experience, preferably in physician office and/or ambulatory care setting

Work Schedule:

• Employment Type: Full Time
• Hours per Week: 40 Hours
• Typical Daily Schedule: Monday- Friday 7:00AM- 3:30PM;
• Shift Type: Day Shift

Pay Range:

$20.97 - $28.97 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be