Lead Patient Service Rep -GI

BJC HealthCare; Edwardsville (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Lead Patient Service Representative to manage front office activities and train staff. This role involves verifying insurance information, managing patient flow, and addressing complex issues at the Edwardsville office, with collaboration at the Belleville office. Ideal candidates will possess a High School Diploma, relevant experience, and strong problem-solving skills.

Benefits

Comprehensive medical, dental, vision, and life insurance

Disability insurance paid by BJC

401(k) plan with BJC match

Tuition Assistance available

Paid Time Off benefit combines vacation, sick days, and holidays

Qualifications

• 2-5 years experience in a similar role.
• Training new staff and maintaining knowledge of work processes.

Responsibilities

• Verifies health insurance payment information and educates patients.
• Coordinates with Central Billing Office to capture charges.
• Trains new and existing staff on procedures.

Skills

Data Entry

Customer Service

Knowledge of Insurance Regulations

Education

High School Diploma or GED

Job description

Additional Information About the Role

• 40 hours per week
• Dayshift Monday-Friday
• 7:30am-4:30pm or 8:00am-5:00pm
• This position is for the Edwardsville office, but the employee will work out of Belleville office and will be over the Belleville and Edwardsville PSR staff
• Epic experience preferred

Overview

BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area.

Since 1994, BJC Medical Group has provided access to the world’s best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care.

BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas.

Preferred Qualifications

Role Purpose

The Lead Patient Service Representative acts as a subject matter expert on all front office activity & procedures and directs the patient flow process at the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as the primary point of contact in the absence of the supervisor, as well as a point of escalation on complex work situations.

Responsibilities

Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.

Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.

Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.

Provides training and support to both new & existing staff.

Minimum Requirements

Education

High School Diploma or GED

Experience

2-5 years

Supervisor Experience

No Experience

Preferred Requirements

Experience

5-10 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer