Lead Patient Engagement Specialist

Olympia Grove Recovery; Euclid (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Vision insurance

Medical insurance

Dental insurance

401K

Paid Time Off

Family Leave

Job summary

Olympia Grove Recovery in Ohio seeks a Patient Engagement Lead to supervise patient engagement specialists and coordinate recovery activities on site. You will monitor patients, resolve conflicts, respond to critical situations, and collaborate with clinical staff to support the recovery process and maintain facility cleanliness.

The role requires overseeing schedules, training, documentation, and policy enforcement, while arranging transportation and guiding daily enrichment activities.

Qualifications

• High School Diploma, GED, or equivalent experience.
• 1+ year experience working with Substance Abuse populations strongly preferred.
• Ability to remain calm in stressful or high-risk situations.
• Skilled in de-escalation and harm prevention.
• Strong problem-solving and critical thinking skills.
• Crisis Intervention Training strongly preferred.
• Comfortable managing conflict.
• Physical ability to run and strength to disarm/defuse tense situations.
• Commitment to a drug‑free lifestyle and responsible alcohol use.
• Personal passion or interest in substance abuse issues strongly preferred.
• Authorization to work in the US required.

Responsibilities

• Supervise all patient engagement specialists
• Provide training for all new patient engagement specialists
• Create and manage daily work schedules for patient engagement specialists
• Monitor productivity and ensure adequate coverage among specialists
• Track patient engagement processes and provide feedback and guidance
• Ensure proper documentation by patient engagement specialists
• Host monthly staff meetings for all patient engagement specialists
• Enforce and communicate policies and procedures
• Schedule transportation for patients
• Provide time management supervision for specialists
• Ensure monitoring of meals in dining areas, including portion control and accommodations for patients unable to attend meals
• Ensure specialists lead light daily fitness classes and enrichment activities such as guided meditation and community building
• Ensure specialists attend and monitor off-campus enrichment activities with outside vendors
• Ensure facilitation of non-therapy groups as assigned
• Monitor patient movement and maintain presence in all patient areas
• Lead community meetings to discuss treatment aspects and resolve patient conflicts
• Ensure specialists implement one-on-one patient engagement and retention tactics
• Ensure supervision of trips to off-campus 12-step recovery meetings
• Monitor patient compliance with treatment protocols and involve clinical staff as necessary
• Oversee daily facility cleaning duties as assigned
• Perform additional tasks as assigned by supervisor
• Work as a dependable, independent member of the treatment team
• Commit to ongoing learning and teamwork

Skills

Crisis management

De-escalation

Conflict resolution

Problem solving

Teamwork

Education

High School Diploma or GED

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Patient Engagement Lead

Schedules: 9:00AM - 9:00PM Three (3) days per week and Every Other Wednesday)

Compensation: 50,000

$ + Benefits (Vision, Medical, Dental, 401K, Paid Time Off, Family Leave)

Our company operates Residential Treatment Programs for individuals with Substance Abuse Disorder. We seek not merely to restore sobriety, but to transform our patients' worlds from a state of everlasting darkness to vibrant technicolor. We believe that treatment is local, individualized, holistic, and relational. We're currently in several states and are rapidly growing nationally.

Summary

The Patient Engagement Lead monitors and provides accountability to the patient engagement specialists and patients in treatment as they embark on their road to recovery. This individual serves as the main staff point of contact for all patient engagement specialists and patients, overseeing activities such as light fitness classes and daily lectures relevant to recovery. They regularly monitor patients, resolve conflicts, respond to critical situations, and collaborate with clinical staff to support the recovery process and maintain the cleanliness of the facility.

Responsibilities

• Supervise all patient engagement specialists
• Provide training for all new patient engagement specialists
• Create and manage daily work schedules for patient engagement specialists
• Monitor productivity and ensure adequate coverage among specialists
• Track patient engagement processes and provide feedback and guidance
• Ensure proper documentation by patient engagement specialists
• Host monthly staff meetings for all patient engagement specialists
• Enforce and communicate policies and procedures
• Schedule transportation for patients
• Provide time management supervision for specialists
• Ensure monitoring of meals in dining areas, including portion control and accommodations for patients unable to attend meals
• Ensure specialists lead light daily fitness classes and enrichment activities such as guided meditation and community building
• Ensure specialists attend and monitor off-campus enrichment activities with outside vendors
• Ensure facilitation of non-therapy groups as assigned
• Monitor patient movement and maintain presence in all patient areas
• Lead community meetings to discuss treatment aspects and resolve patient conflicts
• Ensure specialists implement one-on-one patient engagement and retention tactics
• Ensure supervision of trips to off-campus 12-step recovery meetings
• Monitor patient compliance with treatment protocols and involve clinical staff as necessary
• Oversee daily facility cleaning duties as assigned
• Perform additional tasks as assigned by supervisor
• Work as a dependable, independent member of the treatment team
• Commit to ongoing learning and teamwork

Qualifications

• High School Diploma, GED, or equivalent experience
• 1+ year experience working with Substance Abuse populations strongly preferred
• Ability to remain calm in stressful or high-risk situations
• Skilled in de-escalation and harm prevention
• Strong problem-solving and critical thinking skills
• Crisis Intervention Training strongly preferred
• Comfortable managing conflict
• Physical ability to run and strength to disarm/defuse tense situations
• Commitment to a drug‑free lifestyle and responsible alcohol use
• Personal passion or interest in substance abuse issues strongly preferred
• Authorization to work in the US required

We respect the time and energy it takes to apply for the next step on your career path, so we will make every effort to contact you quickly after receiving your application. Thank you for your consideration and interest in working with us.

Position Requirements

Full-Time/Part-Time Full-Time

Shift Various Shifts

Position Lead Patient Engagement Specialist

Division Olymipia Grove Recovery

Number of Openings 1

Exempt/Non-Exempt Exempt

Hiring Manager(s) David Morris

Location PCLE

This position is currently accepting applications.