Lead Patient Care Technician - 8 South PCU - FT

Carilion Clinic; Roanoke, Virginia, Seattle (VA, MN, WA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Lead Patient Care Technician, where you will deliver high-quality, patient-centered care in a collaborative environment. This role involves performing essential nursing functions, supporting patient flow, and actively participating in quality improvement initiatives. With a focus on teamwork and communication, you will help shape the patient experience while engaging in evidence-based practices. This is an exciting opportunity to make a meaningful impact in a dynamic healthcare setting, surrounded by a team that values innovation and continuous learning.

Qualifications

• High school diploma or equivalent required.
• Previous experience in direct patient care preferred.

Responsibilities

• Deliver patient-centered care and assist with daily living activities.
• Document patient observations and assist licensed staff.

Skills

Interpersonal Skills

Communication Skills

Teamwork

Patient Care

Customer Service

Education

High School Diploma

Tools

Electronic Medical Records (EMR)

Intranet Software

Job description

How You'll Help Transform Healthcare:

The Lead Patient Care Technician (PCT) delivers high-quality, patient-centered care by performing a variety of delegated patient care services related to common nursing functions and activities of daily living. Provides quality service through a team-oriented, collaborative approach to patient care.

1. Provides basic nursing care and performs advanced technical skills for specified age groups according to established standards. Assists patients with activities of daily living. Appropriately documents and reports patient observations to licensed staff.
2. Transports patients, supplies, specimens, equipment, etc. within the facility.
3. Contributes to Carilion Clinic's performance improvement activities. Actively participates in obtaining desired service line/departmental outcomes.
4. Exhibits competent knowledge of EMR and assists with chart audits.
5. Participates in unit quality surveillance activities.
6. Actively participates in unit shared governance and/or organization councils/committees.
7. Leads unit huddles; participates in IDRs (unit-based interdepartmental patient rounds).
8. Provides support for department/unit staff scheduling, including covering lunch assignments.
9. Orders department/unit supplies and equipment and stocks/organizes supplies.
10. Assists with customer service in wayfinding, answering phones, and making meaningful connections with patients and visitors.
11. Processes equipment between patients as needed (cleans unit-based equipment and gathers supplies). Operates and maintains general office equipment. Follows procedures for timely equipment repairs.
12. Leads streamlined, timely, and comprehensive admission, transfer, and discharge processes, keeping the patient experience as the top focus. Assists in coordinating patient flow using department/unit specific software and Intranet. Promotes process improvement initiatives that add value to outcomes and organizational mission.
13. Welcomes and assists patients and visitors; assists with registration. Serves as the "face" of the unit; role models service excellence behaviors at all times.
14. Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals. Routes calls appropriately and takes messages accurately.
15. Monitors cleanliness of the unit waiting and break rooms, and performs safety/environmental rounds on the unit with multidisciplinary team members.
16. Assists with maintaining regulatory compliance (refrigerator, glucose meters, equipment room storage, assisting with code cart checks, etc.).
17. May be responsible for phlebotomy (competency appropriate).
18. May conduct nonsterile wound care dressings (competency appropriate).
19. May replace and remove saline locks (competency appropriate).
20. May do colostomy bag changes (competency appropriate).
21. The Lead PCT assists with ongoing training and precepting of new and current employees.
22. Meets with new hire PCTs for orientation planning.
23. Engages in evidence-based practices that enhance the patient experience, including safety rounding and communication.

What We Require:

Education: High school diploma or equivalent required.

Experience: Previous experience in direct patient care preferred.

Licensure, certification, and/or registration: Certified Nursing Assistant preferred; required in critical access facilities.

Life Support: AHA BLS-HCP required within 6 months of hire.

Other Minimum Qualifications: Effective interpersonal, communication, and teamwork skills. Successful completion of orientation and competency validation.

About Carilion

This is Carilion Clinic, an organization where innovation happens, collaboration is expected, and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged, and forever curious.

Headquartered in Roanoke, Va., with award-winning hospitals, trauma centers, NICU, Institute of Orthopedics and Neurosciences, physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries, and most importantly, make a difference. Join us and shape your tomorrow.

Requisition Number: 148865

Employment Status: Full time

Location: CRMH - Carilion Roanoke Memorial Hospital

Shift: Evening/Night

Shift Details: Night shift hours with every other weekend and rotating holidays

Recruiter: JAMIE S RATLIFF

Recruiter Email: [e-mail]

For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer. Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Carilion Clinic is a drug-free workplace.