Lead Patient Care Technician - 8 South PCU - FT

Carilion Clinic; Roanoke (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization where you can make a significant impact on patient care as a Lead Patient Care Technician. In this pivotal role, you'll deliver high-quality, patient-centered care while collaborating with a dedicated team. Your responsibilities will include assisting patients with daily activities, documenting observations, and leading unit huddles. This is an exciting opportunity to be part of a mission-driven health system that values innovation and teamwork. If you're passionate about improving patient experiences and thrive in a dynamic environment, this role is perfect for you.

Benefits

Employer Funded Pension Plan

Flexible Work Arrangements

Remote Work Options

Paid Time Off

Onsite Fitness Studios

Discounts on Childcare

Continued Education and Training

Qualifications

• High school diploma or equivalent education required.
• Previous experience in direct patient care preferred.

Responsibilities

• Deliver high quality, patient-centered care through delegated patient services.
• Assist patients with daily living activities and document observations.

Skills

Interpersonal Skills

Communication Skills

Teamwork

Patient Care

Technical Skills

Education

High School Diploma or Equivalent

Tools

Electronic Medical Records (EMR)

Department/Unit Specific Software

Job description

Select how often (in days) to receive an alert:

Employment Status: Full time

Shift: Evening/Night

Requisition Number: 148865

How You’ll Help Transform Healthcare:

The Lead Patient Care Technician (PCT) delivers high quality, patient-centered care by performing a variety of delegated patient care services related to common nursing functions and activities of daily living. Provides quality service through a team-oriented, collaborative approach to patient care.

• Provides basic nursing care and performs advanced technical skills for specified age groups according to established standards. Assists patients with activities of daily living. Appropriately documents and reports patient observations to licensed staff.
• Transports patients, supplies, specimens, equipment, etc. within the facility.
• Contributes to Carilion Clinic’s performance improvement activities. Actively participates in obtaining desired service line/departmental outcomes.
• Exhibits competent knowledge of EMR and assists with chart audits.
• Participates in unit quality surveillance activities.
• Actively participates in unit shared governance and/or organization councils/committees.
• Will lead unit huddles; participate in IDR's (unit based interdepartmental patient rounds).
• Provides support for department/unit staff scheduling, including covering lunch assignments.
• Orders department/unit supplies and equipment and stocks/organizes supplies.
• Assists with customer service in wayfinding, answering phones, making meaningful connections with patients and visitors.
• Processes equipment between patients as needed (cleans unit-based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment. Follows procedures for timely equipment repairs.
• Leads streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus. Assists in coordination of patient flow into/out of area using department/unit specific software and Intranet. Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission.
• Welcomes and assists patients and visitors; assists with registration. Serves as “face” of the unit; role models service excellence behaviors at all times.
• Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately.
• Monitors cleanliness of the unit waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members.
• Assists with maintaining regulatory compliance (Refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned, etc.).
• May be responsible for phlebotomy (competency appropriate).
• May conduct nonsterile wound care dressings (competency appropriate).
• May replace and remove saline locks (competency appropriate).
• The Lead PCT assists with ongoing training and precepting of new and current employees.
• Meets with new hire PCTs for orientation planning.
• Engages in evidenced-based practices that enhance the patient experience, including SAFETY rounding, communication, etc.

What We Require:

Education: High school diploma or equivalent education required.

Experience: Previous experience in direct patient care preferred.

Licensure, certification, and/or registration: Certified Nursing Assistant preferred. If employee is working in a critical access facility, a Certified Nursing Assistant is required.

Life Support: AHA BLS-HCP required within 6 months of hire.

Other Minimum Qualifications: Effective interpersonal, communication, and teamwork skills required. Must successfully complete orientation and competency validation for position.

About Carilion:

This is Carilion Clinic ... An organization where innovation happens, collaboration is expected, and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged, and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind, and life is good. Make your tomorrow with us.

Requisition Number: 148865

Employment Status: Full time

Location: CRMH - Carilion Roanoke Memorial Hospital

Shift: Evening/Night

Shift Details: Night Shift hours with every other weekend and rotating holidays

Recruiter: JAMIE S RATLIFF

Recruiter Email: [e-mail]

For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Flexible Work Arrangements/Schedules
• Remote Work Options
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

Find more about Carilion Clinic’s benefits by visiting our Total Rewards Page.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

Carilion Clinic is an affirmative action and equal opportunity employer. We embrace a diverse workforce and provide equal employment opportunities to all qualified candidates without regard to Race, Color, Religion, Sex, National Origin, Protected Veterans status, Disability, Sexual Orientation or Gender Identity. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.