Lead Patient Care Technician

Mindful Health Solutions; Burlingame (CA); On-site; USD 41,000 - 45,000; Full time

Job summary

Mindful Health Solutions seeks a Patient Care Lead to manage front-desk operations in a high-call-volume medical office. You will train staff, assist in patient check-in/out, and perform technical duties related to TMS treatments under physician protocols.

Responsibilities include greeting patients, collecting co-pays, coordinating with certified TMS psychiatrists, and ensuring HIPAA compliance while delivering best-in-class patient experiences across multiple locations.

Qualifications

• Two years’ experience in a medical office preferred.
• Ability to deliver superior customer service with excellent phone presence.
• Proficient with Microsoft Word and Excel; data entry skills are required.

Responsibilities

• Greet patients as they arrive and leave the office.
• Collect co-insurance and co-pays from patients.
• Ensure workflow execution for best-in-class patient experience.
• Record session notes, track authorizations, and schedule visits using EMR and scheduling systems.
• Identify root causes and implement solutions for patient experience.
• Communicate directives from leadership to clinical and non-clinical staff.

Skills

Customer service

Front desk experience

MS Word & Excel

Communication skills

Multitasking

Professional conduct

Tools

Microsoft Word

Microsoft Excel

Job description

About the role:

Working in a high-call volume medical office, the Patient Care Lead provides potential patients with information about Transcranial Magnetic Stimulation (TMS), a non-drug therapy to treat patients with depression disorder and other treatment options that Mindful Health Solutions can provide. The candidate for this role is required to provide excellent, friendly customer service throughout all aspects of patient contact. The candidate will assist in managing the front desk process from check-in to check out and will train staff and new hires. In addition, the Patient Care Lead be certified to perform technical duties.

Responsibilities

• Greet patients as they arrive and leave the office.


• Collect Co-insurance/Co-pays from patients.


• Ensures workflow execution that leads to best-in-class patient experience.


• Record session notes, track insurance authorizations, and schedule patient visits using EMR and medical scheduling.


• Assists in identifying root cause and implementing solutions for best-in-class patient experience.


• Flows down communication from leadership to clinical and non-clinical team members.


• Trains staff and new hires on changes in policy and procedures


• Administer TMS treatments according to specific physician protocols. Set up the TMS medical device and monitor all aspects of the treatment sessions for patient comfort and treatment accuracy.


• Troubleshoot and resolve issues with patient comfort, coil contact, and TMS system setup throughout treatment.


• Communicate with a team of certified TMS psychiatrists who oversee patient treatment at multiple office locations


• Adheres to all HIPAA and confidentiality requirements.


• Compete additional tasks as needed by management

Qualifications

• Ability to deliver superior customer service to all potential patients. Strong customer service skills and exceptional phone presence are a must.


• Experience working front desk in medical office required.


• Proficient with Microsoft Word and Excel, strong computer and data entry skills required.


• Excellent written, verbal and follow-up skills required.


• Ability to interact with potential patients, clinic staff, physicians, and departments in a professional manner.


• Ability to multi-task with a high degree of attention to detail and bring tasks to completion.


• Must respect and adhere to office guidelines and use good judgment regarding patient confidentiality.


• Minimum two years’ experience in a medical office environment preferred.

Pay range: $30.00 to $32.46 per hour.

About Mindful Health Solutions:

Mindful Health Solutions is a leading interventional psychiatry provider for individuals living with treatment-resistant depression and other psychiatric conditions. Our services include Transcranial Magnetic Stimulation (TMS), SPRAVATO® (esketamine), IV ketamine therapy, medication management, and other emerging psychiatric treatments.

In 2026, Mindful Health Solutions entered an exciting new chapter by joining Radial, a pioneer in brain medicine specializing in advanced mental health treatments. Radial's innovative treatment offerings include TMS, SPRAVATO® (esketamine), PRISM for PTSD, and other at-home treatment technologies. Together, Mindful Health Solutions and Radial are bringing together complementary expertise and resources with a shared focus on expanding access to innovative, evidence-based mental health care.

Today, our growing network includes 27clinics and more than 100 clinicians dedicated to providing access to advanced psychiatric treatments. As part of the Radial organization, employees can join a rapidly evolving company at the forefront of brain medicine and interventional psychiatry.

This is an exciting time to join our team as we expand our reach, strengthen our capabilities, and work toward transforming the way complex mental health conditions are treated.

Come join our team and help build the future of interventional psychiatry!