Lead Patient Care Coordinator, General Internal Medicine Research (Faster Paths Program)

bmc; Boston (MA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Medical/dental/vision insurance

Professional development

Research opportunities

Job summary

Boston Medical Center in Boston, MA is seeking a Lead Patient Care Coordinator for the Faster Paths program. The role partners with the Program Manager to support PCCs, contribute to administrative and operations protocols, and lead training activities for other PCCs.

You will manage supply ordering, provider scheduling, and represent the PCC perspective in leadership meetings. A Bachelor's degree is preferred with 2–4 years of medical office experience; proficiency in Microsoft Office is

Qualifications

• Bachelor's degree preferred, but years of experience can substitute bachelor's degree.
• 2-4 years medical office experience and/or referral authorization experience.
• Medical Assistant degree preferred.

Responsibilities

• Maintain clinic flow by upholding Faster Paths' hospitality, stigma-free patient experiences, and clinical excellence.
• Provide input and feedback on clinic goals and operations and help shape clinic longevity and policies.
• Model effective interdisciplinary collaboration, strong oral and written communication, and respectful interactions with patients and partners.
• Collaborate with the Nurse Clinical Manager to maintain an up-to-date stock list.
• Perform weekly inventory and place supply orders, including clinical supplies, equipment, snacks, and patient care supplies; ensure invoicing.
• Conduct routine walk-throughs of clinical spaces to verify supplies and coordinate with EVS as needed.
• Support hand hygiene and infection control supplies procurement.

Skills

Substance use disorder

Interpersonal skills

Attention to detail

Oral communication

Written communication

MS Office

Education

Bachelor's degree preferred

Job description

Position

Lead Patient Care Coordinator

Department

General Internal Medicine Research (Faster Paths Program)

Schedule

40 hours per week, Days (On-site)

Position Summary

The lead patient care coordinator (PCC) for Faster Paths is an instrumental part of the Faster Paths team, working closely with the Program Manger to support other PCCs. In addition to standard PCC responsibilities, the lead PCC contributes to administrative and operations protocols, leads training activities for other PCCs, manages supply ordering, provider scheduling, and represents the PCC perspective in internal and external leadership meetings.

Job Responsibilities

• Helps maintain clinic flow when working in clinic by maintaining the Faster Paths mission of hospitality, stigma free patient experiences, and clinical excellence.
• Provides input and feedback on clinic goals and operations and plays a key role in shaping clinic longevity and policies.
• Role model effective interdisciplinary collaboration, excellent oral and written communication skills, and respectful interactions with patients, families, and internal and external partners, even in instances of disagreement.
• Collaborates with the Nurse Clinical Manager to maintain an up-to-date stock list.
• Completes weekly inventory, places supply orders, including but not limited to clinical supplies, equipment, snacks, and patient care supplies as needed. Ensures complete invoicing.
• Performs routine walk throughs of clinical spaces including exam rooms to ensure the presence of the following supplies and places orders or contacts EVS, as appropriate.
• Supplies on the stock list.
• Hand hygiene and infection control supplies (sourced via EVS).

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

Job Requirements

Education

Bachelor's degree preferred, but years of experience can substitute bachelor's degree.

Experience

2-4 years medical office experience and/or referral authorization experience.

Certificates, Licenses, Registrations

Medical Assistant degree preferred.

Knowledge and Skills

• Have an interest in and a passion for working with people who have substance use disorder and/or experience homelessness.
• Possess excellent interpersonal and communication skills.
• Have an attention to detail.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office suite (MS Word, PowerPoint, Excel, Outlook).

Job Benefits

• Competitive pay
• Tuition reimbursement and tuition remission programs
• Highly subsidized medical, dental, and vision insurance options
• Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base especially for individuals pursuing careers in medicine or biomedical research.
• Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science.

About the Department

As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn't dictate health.

Compensation Range

$20.43- $28.61 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

Note : This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.