Lead Patient Care Coordinator, General Internal Medicine Research (Faster Paths Program)

Boston Medical Center; Boston (MA); Vor Ort; USD 2.814.000 - 3.941.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Tuition reimbursement and remission

Subsidized health insurance options

Career development opportunities

Access to groundbreaking research

Zusammenfassung

Boston Medical Center seeks a Lead Patient Care Coordinator for the Faster Paths program in General Internal Medicine Research. The role involves leading PCCs, supporting the Program Manager, and guiding administrative and operational protocols on-site.

The position requires 2–4 years of medical office experience, a preferred Medical Assistant degree, and strong interpersonal skills. On-site clinic duties include inventory management and provider scheduling.

Qualifikationen

• Bachelor’s degree preferred, but years of experience may substitute.
• 2–4 years medical office experience and/or referral authorization experience.
• Medical Assistant degree preferred.

Aufgaben

• Maintain clinic flow and uphold Faster Paths mission of hospitality and clinical excellence.
• Provide input on clinic goals and operations and help shape policies.
• Lead interdisciplinary collaboration with strong oral and written communication with patients and partners.
• Collaborate with Nurse Clinical Manager to maintain stock lists and inventory.
• Place supply orders, manage clinical supplies, snacks, and patient care items.
• Ensure complete invoicing and oversee routine space walkthroughs to verify supplies.

Kenntnisse

Interpersonal skills

Written communication

Verbal communication

Attention to detail

MS Office proficiency

Ausbildung

Bachelor’s degree preferred

Medical Assistant degree preferred

Tools

MS Office

Jobbeschreibung

Position Summary

Position: Lead Patient Care Coordinator Department: General Internal Medicine Research (Faster Paths Program) Schedule: 40 hours per week, Days (On-site)

The lead patient care coordinator (PCC) for Faster Paths is an instrumental part of the Faster Paths team, working closely with the Program Manager to support other PCCs . In addition to standard PCC responsibilities, the lead PCC contributes to administrative and operations protocols, leads training activities for other PCCs, manages supply ordering, provider scheduling, and represents the PCC perspective in internal and external leadership meetings.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.

Job Responsibilities

• Helps maintain clinic flow when working in clinic by maintaining the Faster Paths mission of hospitality, stigma free patient experiences, and clinical excellence.
• Provides input and feedback on clinic goals and operations and plays a key role in shaping clinic longevity and policies.
• Role model effective interdisciplinary collaboration, excellent oral and written communication skills, and respectful interactions with patients, families, and internal and external partners, even in instances of disagreement.
• Collaborates with the Nurse Clinical Manager to maintain an up-to-date stock list.
• Completes weekly inventory, places supply orders, including but not limited to clinical supplies, equipment, snacks, and patient care supplies as needed.
• Ensures complete invoicing.
• Performs routine walk throughs of clinical spaces including exam rooms to ensure the presence of the following supplies and places orders or contacts EVS, as appropriate.
• Supplies on the stock list.
• Hand hygiene and infection control supplies (sourced via EVS).

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

Job Requirements

EDUCATION: Bachelor’s degree preferred, but years of experience can substitute bachelor’s degree.

EXPERIENCE: 2-4 years medical office experience and/or referral authorization experience.

CERTIFICATES, LICENSES, REGISTRATIONS: Medical Assistant degree preferred.

KNOWLEDGE AND SKILLS: Have an interest in and a passion for working with people who have substance use disorder and/or experience homelessness.

Possess excellent interpersonal and communication skills. Have an attention to detail. Excellent oral and written communication skills.

Proficient in Microsoft Office suite (MS Word, PowerPoint, Excel, Outlook).

Job Benefits

• Competitive pay
• Tuition reimbursement and tuition remission programs
• Highly subsidized medical, dental, and vision insurance options
• Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base especially for individuals pursuing careers in medicine or biomedical research.
• Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science.

About the Department

As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn’t dictate health. Boston Medical Center is an Equal Opportunity/Affirmative Action Employer.

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

Compensation Range

Compensation Range: $20.43- $28.61. This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness.

In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity & Diversity

Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.

BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.