Lead Patient Care Coordinator

R3healing; North Richland Hills (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading provider of advanced wound care and hyperbaric treatment is seeking a Lead Patient Care Coordinator in North Richland Hills, TX. This role involves overseeing patient care operations, mentoring staff, and ensuring exceptional service delivery. Ideal candidates will possess strong leadership, communication, and organizational skills, contributing to a collaborative and patient-focused environment.

Qualifications

• Strong communication and organizational skills are essential.
• Experience in mentoring and training is preferred.
• Ability to manage patient scheduling and referral workflows.

Responsibilities

• Lead and mentor the Patient Care Coordinator team.
• Oversee patient scheduling and referral management.
• Ensure adherence to company protocols and standards.

Skills

Communication

Organizational skills

Leadership

Job description

Lead Patient Care Coordinator – North Richland Hills, TX

Lead Patient Care Coordinator

APPLICATION INSTRUCTIONS
Please email your resume in .doc, .docx, .pdf, .txt, .rtf, .html, or .ascii format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message.

Salaried: Full Time
Reports to: Director of Revenue Cycle Management

Location: Corporate Office NR Hills

About R3 Wound Care & Hyperbarics

R3 Wound Care & Hyperbarics (R3) is an innovative and patient-focused provider of advanced wound care and hyperbaric treatment across the Dallas-Fort Worth (DFW) metroplex, Houston, and San Antonio. As we continue to grow, we are enhancing our clinical delivery platform to improve access, outcomes, and patient experience. Our culture is rooted in collaboration, high standards, and a shared mission of healing. Every team member plays a critical role in ensuring our patients receive exceptional care and support.

Position Summary

The Lead Patient Care Coordinator (Lead PCC) serves as the senior representative of the Patient Care Coordinator team at the clinic level. This individual supports the daily administrative and patient-facing operations while also mentoring and guiding fellow PCCs. The Lead PCC ensures exceptional service delivery, oversees patient scheduling and referral management workflows, and assists leadership in maintaining efficient front-office operations.

This role requires a balance of operational precision, patient service excellence, and team coordination. The Lead PCC will be expected to lead by example, assist with onboarding and training new PCCs, and act as a liaison between clinical and administrative teams. Strong communication, organizational skills, and a passion for leadership are essential.

Key Responsibilities

• Leadership & Coordination
  • Serves as the lead for all Patient Care Coordinators in the company.
  • Mentor, train, and provide real-time support to PCCs to ensure consistency and quality.
  • Act as first-line escalation point for scheduling or patient concerns.
  • Ensure adherence to company protocols and standards across front-office functions.
  • Onboarding, training, and upskilling of all PCCs.
• Referral & Insurance Management
  • Has oversight for referrals from various channels, ensuring timeliness and accuracy.
  • Assists in the verification of insurance benefits, obtain prior authorizations, and secure PCP referrals as needed.
  • Helps to clearly communicate financial responsibilities and referral details to patients as needed.
• Administrative Operations
  • Ensures accurate patient registration and updates in the EHR.
  • Verifies documentation in both the EHR and CRM systems.
  • Track referral metrics and assist in preparing reports or dashboards.
• Identify inefficiencies in processes and suggest workflow improvements.
• Collaborate cross-functionally with clinical and operational teams to streamline care delivery.
• Champion R3 values and culture in daily operations and team interactions.
• Performance Annual Review (SME)

APPLICATION INSTRUCTIONS
Please email your resume in .doc, .docx, .pdf, .txt, .rtf, .html, or .ascii format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message.

WOUND CARE AND HYPERBARIC OXYGEN THERAPY

Located in The Dallas-Fort WORTH, Houston and San Antonio Areas of Texas