Care Advisor

VirtualVocations; New York (NY); Remote; USD 45,000 - 70,000; Full time

Job summary

A leading remote company is seeking a Care Advisor to enhance member experience and retention. This role involves ensuring that clinicians have necessary information, leading onboarding for new sites, and developing innovative strategies. Ideal candidates have a Bachelor's degree and experience in customer service, ideally in a medical setting.

Qualifications

• 2-5 years in a customer service and operations role.
• Experience in a medical environment is a plus.

Responsibilities

• Develop innovative strategies to enhance member experience.
• Ensure clinicians have all necessary member information.
• Lead onboarding of new sites and act as a liaison.

Skills

Organizational skills

Time-management skills

Customer service

Technical proficiency

Education

Bachelor's degree or higher

Job description

A company is looking for a Care Advisor (Remote). Key Responsibilities Develop innovative strategies to enhance member experience and retention Ensure clinicians have all necessary member information for consultations and scans Lead onboarding of new sites and act as a liaison for site-related issues Required Qualifications 2-5 years in a customer service and operations role Bachelor's degree or higher Experience in a medical environment is a plus Strong organizational and time-management skills Technical proficiency and ability to learn new systems quickly

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