Lead Patient Care Associate: Clinical Support & Mentoring

Partner's Healthcare; Salem (MA); On-site; USD 23,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a Patient Care Assistant at North Shore Medical Center in Massachusetts. The role supports patients with daily activities, records vitals, and assists with admissions and care coordination in a fast-paced hospital setting.

Responsibilities include documentation in the EHR, ensuring patient rooms are ready, and collaborating with nurses and the care team to deliver safe, compassionate care. Onsite daytime shifts with ongoing training are provided.

Qualifications

• Education: High School Diploma or Equivalent preferred.
• Licenses/certifications: BLS, CMA, and Nursing Assistant/National Certification preferred.
• Experience: 1–2 years in medical office/hospital; 3–5 years hospital setting preferred.

Responsibilities

• Assist patients with activities of daily living under licensed personnel.
• Document vitals, intake, output, and glucose in the EHR.
• Maintain stocked and clean patient rooms; follow admissions/discharges.
• Communicate with nursing staff and care team; support PCA leadership.
• Assist in scheduling and payroll tasks; supervise team workload.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High School Diploma or Equivalent

Tools

Electronic Health Records (EHR)

Job description

Mass General Brigham is seeking a Patient Care Assistant at North Shore Medical Center in Massachusetts. The role supports patients with daily activities, records vitals, and assists with admissions and care coordination in a fast-paced hospital setting.

Responsibilities include documentation in the EHR, ensuring patient rooms are ready, and collaborating with nurses and the care team to deliver safe, compassionate care. Onsite daytime shifts with ongoing training are provided.