Lead Patient Access Representative (SEIU), Full-time, Variable shift

Adventist Health; San Luis Obispo (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Benefits package

Job summary

Adventist Health Sierra Vista in San Luis Obispo, CA, seeks a coordinated team member to manage patient access services and admissions processes. This role guides staff and supports communications across departments while handling sensitive information with discretion.

The position is represented by SEIU and requires adherence to established policies. Responsibilities include ensuring HIPAA compliance, resolving issues among departments, and maintaining relationships.

Qualifications

• Education and Work Experience: Preferred: High School Education/GED or equivalent.
• Education and Work Experience: Preferred: Associate’s/Technical Degree or equivalent combination of education/related experience.
• Education and Work Experience: Preferred: Five years' relevant experience.

Responsibilities

• Maintains confidentiality of all information related to medical staff and patients, paying close attention to HIPAA compliance and information related to employees and other information as appropriate.
• Provide feedback to peers when errors or omissions are found on accounts so deficiencies can be remedied while patient still present.
• Review AETS reports and correct errors; coordinate with Quality/Education group to trend/track accuracy and training needs.
• Interact in a positive way with all departments to resolve issues and to develop and maintain positive intra-departmental and inter-departmental working relationships.
• Follow all organizational and department-defined policies and procedures.

Skills

HIPAA compliance

Interdepartmental coordination

Communication

Education

High School Education/GED or equivalent

Associate’s/Technical Degree or equivalent

Five years' relevant experience

Tools

AETS reports

Job description

Job Description

Nestled on the Central California Coast, Adventist Health Sierra Vista has been providing care to our community since 1959. Our 162-bed acute care facility includes a Level III Neonatal Intensive Care Unit and county designated trauma center. San Luis Obispo offers the excitement of a lively community while being a fifteen-minute drive from the serenity of Avila Beach, known for their natural hot springs, and Pismo Beach, known for their sand dunes and eucalyptus trees. Featuring a charming downtown, comfortable coastal weather, idyllic views, and an active lifestyle San Luis Obispo offers much to be had.

Job Description

Nestled on the Central California Coast, Adventist Health Sierra Vista has been providing care to our community since 1959. Our 162-bed acute care facility includes a Level III Neonatal Intensive Care Unit and county designated trauma center. San Luis Obispo offers the excitement of a lively community while being a fifteen-minute drive from the serenity of Avila Beach, known for their natural hot springs, and Pismo Beach, known for their sand dunes and eucalyptus trees. Featuring a charming downtown, comfortable coastal weather, idyllic views, and an active lifestyle San Luis Obispo offers much to be had.

Job Summary

Coordinates the day-to-day activities and management of patient and outpatient access services, such as pre-registration, registration, admissions, payment collection, and other functions. Assumes responsibility for communication systems within departments. Provides guidance to staff within the latitude of established work area and policies. Works on assignments that are considerably difficult requiring judgment in resolving issues or in making recommendations. Works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use. This position is represented by SEIU.

Job Requirements

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Five years' relevant experience: Preferred

Essential Functions

• Maintains confidentiality of all information related to medical staff and patients, paying close attention to HIPAA compliance and information related to employees and other information as appropriate.
• Provide feedback to peers when errors or omissions are found on accounts so deficiencies can be remedied while patient still present. Review AETS reports and correct errors. Works with Quality/Education group as needed to trend/track accuracy and training needs
• Interact in a positive way with all departments to resolve issues and to develop and maintain positive intra-departmental and inter-departmental working relationships.
• Follow all organizational and department-defined policies and procedures
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Job Details

Locations: San Luis Obispo, CA, United States

Assignment Category: Full-time regular

Pay Range: The estimated base pay for this position is $25.00 to $30.45. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Shift Length: 10 Hours