Lead Patient Access Rep -ER Registration (PT Day) Abington Jefferson Health

Thomas Jefferson University & Jefferson Health; Abington (PA, MA); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player seeks a dedicated Part-Time Day Lead Registrar to enhance patient access services. This role involves supporting Patient Access Representatives, ensuring compliance with registration processes, and fostering a positive patient experience. You will train staff, manage daily work assignments, and ensure accuracy in patient registration. Join a dynamic team committed to delivering exceptional service in a fast-paced environment, where your contributions will directly impact patient care and satisfaction. If you have a passion for healthcare and customer service, this is the perfect opportunity for you.

Qualifications

• 3 years of patient registration experience required.
• Knowledge of third-party insurance coverage and authorizations.

Responsibilities

• Provide day-to-day support to Patient Access Representatives.
• Train and educate staff on accurate order entry and compliance.

Skills

Patient Registration Knowledge

Customer Service Skills

Communication Skills

Feedback and Coaching

Microsoft Office Proficiency

Education

High School Diploma or GED

Tools

EPIC

Cerner

Job description

Job Details

Part Time Day Lead Registrar ER. Every other weekend and Holiday required as well as additional weekday coverage. 20 hours per week.

Job Summary

Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff's compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.

Essential Functions

1. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
2. Ensures timely, efficient, and accurate registration processes are followed by staff. Keeps current on insurance tip sheets and workflow updates.
3. Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
4. Distributes work assignments daily.
5. QAs a sample of registrations to ensure overall accuracy, provides feedback on deficiencies. Coaches and tracks for performance improvement, daily.
6. Backfills for staff during meal breaks. Covers scheduled PTO/ETO or unscheduled absences, as needed.
7. Demonstrates a professional demeanor with patients, families, coworkers, clinical and leadership by fostering a positive interaction in the department.
8. Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, medical necessity. Provides real-time coaching and feedback to staff on workflow changes or quality errors.
9. Achieves individual and team performance metrics.
10. Interacts with a diverse patient base while ensuring door-to-doctor time is maintained according to departmental standard wait times.
11. Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department).

Job Description

Competencies (Knowledge, Skills, and Abilities Required):

• Knowledge of patient registration, third-party insurance coverage including managed care plans, benefits, authorizations/referrals, and coverage requirements.
• Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications such as EPIC, Cerner.
• Demonstrates the ability to provide feedback and coaching.
• Strong verbal and written communication and customer service skills.

Minimum Education and Experience Requirements:

Education: Required High School Diploma or GED

Experience: 3 years of patient registration experience

Work Shift: Day (United States of America)

Worker Sub Type: Regular

Primary Location Address: 1200 Old York Road, Abington, Pennsylvania, United States of America

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.