Lead Patient Access Rep -ER Registration (PT Day) Abington Jefferson Health

Jefferson Health; Abington (MA); On-site; USD 35,000 - 55,000; Part time

Job summary

An established healthcare provider is seeking a Lead Patient Access Representative to enhance patient experiences in the Emergency Department. This part-time role involves supporting a team of Patient Access Representatives, ensuring efficient registration processes, and maintaining compliance with insurance and regulatory requirements. The ideal candidate will have a strong background in patient registration and excellent communication skills, fostering positive interactions with patients and staff alike. Join a dedicated team committed to delivering exceptional service and support in a dynamic healthcare environment.

Qualifications

• 3+ years of patient registration experience required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Provide day-to-day support to Patient Access Representatives.
• Ensure compliance with registration processes and protocols.

Skills

Patient Registration Knowledge

Customer Service Skills

Communication Skills

Coaching Ability

Microsoft Office Proficiency

EHR Applications Familiarity

Education

High School Diploma or GED

Tools

EPIC

Cerner

Job description

Lead Patient Access Rep -ER Registration (PT Day) Abington Jefferson Health

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Job Details

Part Time Day Lead Registrar ER. Every other weekend and Holiday required as well as additional weekday coverage. 20 hours per week.

Job Summary

Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Ensures timely, efficient, and accurate registration processes are followed by staff. Keeps current on insurance tip sheets and workflow updates.
• Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
• Distributes work assignments daily.
• QAs a sample of registrations to ensure overall accuracy, provides feedback on deficiencies. Coaches and tracks performance improvement daily.
• Backfills for staff during meal breaks. Covers scheduled PTO/ETO or unscheduled absences as needed.
• Demonstrates a professional demeanor with patients, families, coworkers, clinical and leadership staff by fostering positive interactions.
• Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, and medical necessity. Provides real-time coaching and feedback on workflow changes or quality errors.
• Achieves individual and team performance metrics.
• Interacts with a diverse patient base while maintaining departmental standard wait times from door to doctor.
• Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department).

Qualifications

Knowledge of patient registration, third-party insurance coverage including managed care plans, benefits, authorizations/referrals, and coverage requirements.
Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications such as EPIC, Cerner.
Ability to provide feedback and coaching.
Strong verbal and written communication and customer service skills.

Education & Experience

High School Diploma or GED required.
Minimum 3 years of patient registration experience.

Work Details

Workday: Day (United States of America)
Worker Sub Type: Regular
Location: 1200 Old York Road, Abington, PA