Lead Patient Access Associate FT Days

Care New England; Providence (RI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization seeks a patient registration specialist to manage Personal Health Information (PHI) efficiently while ensuring excellent customer service. The role involves direct patient interaction, obtaining necessary consents, and verifying insurance details within a supportive team environment.

Qualifications

• Experience in a healthcare environment preferred.
• Ability to communicate effectively with patients and families.
• Professional, caring demeanor essential.

Responsibilities

• Obtain and verify Personal Health Information (PHI) for patient registration.
• Assist patients and families, ensuring a professional and caring approach.
• Maintain accurate records and distribute necessary regulatory information.

Skills

Customer Service

Communication

Attention to Detail

Job description

Responsible for obtaining Personal Health Information (PHI) for all Butler patients in a timely, professional, and caring manner. This information, entered into the Hospital’s Information and Clinical Systems, includes demographic and financial data used by all hospital departments.

Greet and receive patients and visitors, assist in comforting and interacting with patients and their families, and communicate with staff in other departments as needed.

Obtain complete and accurate PHI necessary for proper patient registration into the Hospital Information and Clinical Systems (Patcom and Affinity) efficiently, ensuring minimal inconvenience to patients. Explain financial requirements and regulatory mandates professionally and compassionately.

Secure signatures for consent to surgery/treatment, financial responsibility, and other required authorizations.

Organize registration forms for inclusion in the patient’s permanent medical record.

Assist in maintaining hospital financial integrity by verifying patient insurance information through online communication with payers using the SSI system.

Scan insurance cards and Photo IDs.

Explain and distribute regulatory-required information such as HIPAA Notice of Privacy Practices, Important Message to Medicare Patients, and Medicare Advance Beneficiary Notice.

Maintain a courteous, helpful, and professional demeanor with staff, patients, and families, promoting excellent customer service in all interactions.

Refer patients to the Insurance Team Verification Associates for assistance with out-of-pocket costs, copays, insurance breakdowns, and copay collections.

Schedule: Full Time Days - Every Other Weekend, 40/80 hours.

You are being hired as a permanent replacement for a striking employee, classified as a 'regular' employee under the National Labor Relations Act. Employment is subject to performance standards and conditions of employment at Butler Hospital.

Care New England Health System (CNE) and its member institutions, including Butler Hospital, are committed to advancing medical research, attracting top specialists, and providing innovative health services.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Ethics Statement: Employees are expected to conduct themselves in accordance with organizational standards, including hospital policies, mission, vision, and values.

Americans with Disabilities Act Statement: Applicants and employees who become disabled must be able to perform essential job functions with or without reasonable accommodations, as determined on a case-by-case basis.