Lead Parking Attendant

City of College Park; College Park (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at the City of College Park, where you'll play a crucial role in managing parking operations for major events. This position involves coordinating activities at the Georgia International Convention Center and Gateway Center Arena, ensuring top-notch customer service and adherence to contractual obligations. You will be responsible for training staff, managing schedules, and overseeing the operation of parking facilities. If you are detail-oriented, possess strong communication skills, and thrive in a fast-paced environment, this opportunity is perfect for you. Become part of a team that values professionalism and community engagement, while contributing to the success of exciting events in College Park.

Qualifications

• Associates degree or two years of college coursework in Management or related field required.
• Two to four years of parking operations or related experience preferred.

Responsibilities

• Calculate and collect parking fees using computerized equipment.
• Train attendants on proper procedures and equipment usage.
• Oversee parking inventory and order supplies as needed.

Skills

Event-related procedures

Parking operations knowledge

General accounting principles

Traffic flow issues

Analytical skills

Communication skills

Organizational skills

Time management

Interpersonal skills

Dependability

Education

Associates degree in Management or related field

Two years of college coursework

Tools

MS Office Suite

Job description

A successful candidate will play an active role in the City of College Park’s existing operational success. The purpose of the position is to assist with planning and coordinating activities and operations of the Georgia International Convention Center and Gateway Center Arena parking facilities and lots to meet contractual obligations and quality customer service standards. Independent judgment is required to identify, select and apply the most appropriate of available guidelines and procedures as well as interpret precedents. This position is responsible for assisting with directing and coordinating the operation and maintenance of Georgia International Convention Center and Gateway Center Arena parking facilities.

Key Responsibilities:

1. Calculates and collects parking fees using computerized parking equipment as well as manual verification during daily audits.
2. Trains attendants on proper procedures and use of equipment.
3. Communicates event schedule to staff and responds to the information requested by the public.
4. Generates procedure accounting verification reports and other reports from the parking system management computer.
5. Performs minor repairs on parking equipment.
6. Completes work schedules for parking attendants; attends weekly meetings to get an overview of what events to expect.
7. Determines needs for each event; prepares parking lot based on event contracts.
8. Directs traffic into the parking lot; assists customers with accessing additional parking; monitors parking lot capacity.
9. Answers inquiries or requests and resolves complaints and problems.
10. Responsible for overseeing the parking inventory and order supplies when necessary.
11. Performs other related duties as assigned.
12. The omission of specific duties does not preclude the supervisor from assigning duties that logically relate to the position.

Knowledge and Skills Required:

1. Knowledge of event-related and departmental procedures established by the Georgia International Convention Center and Gateway Center Arena.
2. Knowledge of operational characteristics, services, and activities of parking lot operations.
3. Knowledge of general accounting principles and practices; cash reconciliation procedures.
4. Knowledge of traffic issues related to conventions, tradeshows, consumer shows, concerts, and similar events.
5. Knowledge of parking operation procedures, traffic flow issues, and traffic safety procedures and laws.
6. Ability to analyze and evaluate information and policies as they apply to events.
7. Ability to analyze complex schedules of both facility and personnel to provide effective event staffing.
8. Effective analytical and decision-making skills.
9. Excellent communication (oral and written), organizational, and time management skills. Effective interpersonal skills and ability to work with diverse constituents.
10. Attention to detail and adaptability to a changing environment is extremely important as well as dependability.
11. Demonstrate a high level of professionalism, initiative, resourcefulness, and personal accountability.
12. Moderate physical activity. Requires handling objects of average weight up to fifty (50) pounds, standing and/or walking for more than four (4) hours per day.
13. Note: In compliance with the American Disabilities Act (ADA), those functions of the job which are identified as essential are required to be performed with or without reasonable accommodations. Requests to facilitate the performance of essential functions will be given careful consideration.

Minimum Qualifications:

1. Associates degree or two (2) years of college coursework in Management or related field required.
2. Two (2) to four (4) years of parking operations or related experience; equivalent combination of education and experience.
3. Strong organizational, supervisory, and communication skills.
4. Experience in communicating with diverse communities, and in establishing and maintaining cooperative working relationships.
5. Proficiency in MS Office Suite, as well as knowledge and understanding of the organizational structure, workflow, and operating procedures.
6. Extensive hours and weekends will be required at times.
7. Pre-Employment screening is required: criminal background check and drug testing.