Lead Outdoor Pursuits & Guest Experience

Makena Shared Services LLC; Hawaii; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, and Vision Benefits

401k Contribution

Paid Time Off and 11 Paid Holidays

Employee Meals, Referral Incentives, &

Recognition Programs

Professional development and upwardMob

Job summary

Makena Shared Services LLC is seeking an Outdoor Pursuits Manager to lead the Outdoor Pursuits Department at Makena Golf & Beach Club on Maui. You will coordinate on-land, water, racquets, and Kids Club programs to shape the Discovery Land Company member experience.

The role requires 3+ years in a luxury resort setting with staff supervision, CPR/First Aid, lifeguard and ocean safety training, and a strong guest-service focus. You will hire, train, and manage department budgets and SOP adherence.

Qualifications

• Minimum three (3) years of experience in a 4-5 star resort setting or in the luxury related field.
• Minimum three (3) years’ experience of staff supervision is required.
• Full knowledge of all Outdoor Pursuits services/activities.
• First aid/CPR qualified.
• Lifeguard and Ocean Safety training
• Must have knowledge of outdoor recreation and marine environment.
• Must be capable and comfortable swimming in the ocean.
• Previous experience teaching/coaching outdoor watersports.
• Previous experience in the guest service industry.

Responsibilities

• Manage the Outdoor pursuits team and their responsibilities.
• Implement and maintain the policies and procedures for Outdoor Pursuits which reflects the highest standard of operation and member service.
• Develop a team and facilities which are fit for business purpose and to support the delivery of the members experience and property operations.
• Instruct staff and third-party vendors to provide the utmost care for the safety and security of members, guests, and prospects when involved in water and sports related activities.
• Hire Outdoor Pursuits staff members and conduct necessary training.
• Maintain up to date inventory of department equipment as well as loss prevention efforts.
• Manage the Kids Camp Program.
• Training and Development of Outdoor pursuits staff.
• Management and implementation of marine and on land Standard Operating procedures and manage member, visitor and team compliance.
• Ensure the activities offered to the members are safe and follow SOP guidelines.
• Maintain knowledge of activities and instruct activities including, but not limited, E-foil, Tennis, Pickleball, Volleyball, Football, Baseball, Snorkeling, Archery, Paintball, Paddle boarding.
• Provide activity and recommendation reports on all the above as needed.
• Contribute to the delivery and development of guest experience standards. Look to ways to continuously enhance and improve.
• Run and attend staff daily briefings.
• Be part of the duty management schedule.
• Perform daily department administration tasks.
• Works with Contract Employees as needed to ensure operational efficiency and Club standards for service are fulfilled.
• Manage the Outdoor pursuits department budget.

Skills

Staff supervision

Outdoor pursuits services/activities

First aid/CPR

Ocean safety training

English proficiency

Job description

Makena Shared Services LLC is seeking an Outdoor Pursuits Manager to lead the Outdoor Pursuits Department at Makena Golf & Beach Club on Maui. You will coordinate on-land, water, racquets, and Kids Club programs to shape the Discovery Land Company member experience.

The role requires 3+ years in a luxury resort setting with staff supervision, CPR/First Aid, lifeguard and ocean safety training, and a strong guest-service focus. You will hire, train, and manage department budgets and SOP adherence.