Outdoor Pursuits Associate

Makena Shared Services LLC; Hawaii; On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k Contribution

Vacation and Sick Leave

Holiday Pay

Professional development opportunities

Work-Family Culture

Job summary

Makena Golf & Beach Club in Maui seeks an Outdoor Pursuits Associate to deliver exceptional member service across beach and activity programs. You will organize, instruct, and participate in activities, ensuring safety and a memorable Discovery Land Company experience for members and colleagues.

The role requires flexible hours, weekend availability, and strong communication. CPR/First Aid certification is a plus, and prior guest services or hospitality experience is welcome.

Qualifications

• Experience in guest service is preferred.
• CPR certification is a plus.
• Ability to work flexible hours and weekends.

Responsibilities

• Assist with daily set-up and breakdown of beach activities.
• Greet and acknowledge guests on arrival at the beach.
• Ensure safety of members, guests, prospects and team members during activities.
• Provide safety information about beach area and ocean.
• Maintain inventory and logs for equipment and activities.
• Deliver food items, water, and towels and communicate with guests.
• Demonstrate or train members on safe use of equipment.
• Escort members on hiking, surfing, canoe paddling and kayak excursions.
• Create and innovate experiences for the Outdoor Pursuits program.

Skills

Guest service experience

CPR certification

Job description

Makena is seeking a Outdoor Pursuits Associate to join the Outdoor Pursuits Department. The Outdoor Pursuits Associate will ensure that the highest level of service is offered to the members of our Club by providing the member with personal and professional service throughout the property when pertaining to any and all outdoor activities. The Outdoor Pursuits Associate role is a very hands on role and encompasses the organization, instructing, and encouraging of activities, and as much participation as possible in all activities on property. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities:

Assist with daily set-up and breakdown of daily beach activities. Greet and acknowledge guests upon arrival at the beach. Ensure safety of members, guests, prospects and team members during all activities. Provide safety information about beach area and ocean. Daily report of activities experienced, daily inventory reports of all amenity equipment, including maintenance logs. Provide exceptional service and communication at all times with members and guests, including delivery of food items, iced water and towels. Provide members and guests with knowledge of Maui and its history. Expert knowledge of all equipment related to recreational activities and amenities and ability to demonstrate or train members on safe and effective usage. Offer use of equipment for the beach which includes snorkels, stand up paddles, etc. Escort members on hiking, surfing, canoe paddling and kayak excursions. Create and innovate amenities and experiences offered to share with Director of Outdoor Pursuits for execution. Maintain a clean and safe beach area for members, guests and team members. Maintain up to date inventory of department equipment as well as loss prevention efforts. Maintain requirements to have an effective AED, First Aid, and CPR program. Coordinate with or assist other departments as needed. Other duties as assigned.

Skills & Qualifications:

Previous experience in the guest service industry CPR certification is a positive Certificates/qualifications preferred. Experience in hospitality is preferred but not required-Ability to work flexible hours and on the weekends.

Additional Requirements:

Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members. Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands. Ability to work in a team environment. Ability to stay calm and focused during the busiest of times. Ability to read, write, speak, and understand English; additional languages preferred. Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• $28.29/hr
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Vacation and Sick Leave
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

Makena Golf & Beach Club is an island dreamscape spread across Mauiʻs southern leeward coast that spans from turquoise sea to rolling mountaintops. Makena is a private, members-only community that honors Makena’s rich cultural heritage and takes to heart the responsibility to support its abundant nature and a sustainable future. Makena offers its members an 18-hole golf course designed by Robert Trent Jones, Jr.; a private beach club with resort pools and cabanas; a world-class spa and fitness center; a kids club, tennis and pickleball courts; multiple indoor and outdoor dining venues; and Discovery’s signature Outdoor Pursuits program. At Makena, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com. #LI-KH1 Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com. Discovery Land Company and all US-based affiliate companies participate in e-Verify. Please see these notices for more information: Right to Work Notice and E-Verify Participation.