Lead OSP Supervisor

Hyper Networks LLC; Pineville (NC); On-site; USD 44,000 - 52,000; Full time

Job summary

Hyper Networks LLC is seeking a Lead Supervisor OSP in Pineville, NC. The role oversees design, installation, and up‑to‑date documentation for outside plant fiber projects, coordinating subcontractors and vendors to meet schedules and quality targets.

The position requires an associates degree or equivalent, 2–3 years of operations management in fiber optics, and two years of remote team leadership. Strong safety, reporting, and client coordination skills are essential.

Qualifications

• Basic knowledge of fiber optic theory.
• Demonstrated ability to read blueprints and building plans.
• Ability to manage remote teams to complete designated work in time frames.

Responsibilities

• Prepare or oversee the design of the Outside Plant Fiber Network from start to final As-Built completion.
• Solicit, negotiate, and award installation jobs.
• Direct and/or assist in identifying and attracting subcontractors and vendors; manage relationships.
• Monitor project materials procurement and subcontractor performance.
• Prepare status reports and update network documentation based on topology changes.
• Coordinate surveys, design reviews, and project close-out packages.
• Ensure QA/QC protocols and safety standards are followed by Supervisors.

Skills

Fiber optics

Blueprint reading

MS Office

Team leadership

English communication

Education

Associate degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FullTime Management Pineville, NC, US

Salary Range: $32.00 To $38.00 Hourly

Lead Supervisor (OSP) Job Description

The Lead Supervisor OSP will perform critical tasks that ensure quality installation and upgrades of the fiber network. OSP CMs report to this position. The Lead Supervisor reports to the Director of Operations or OSP Manager.

SUPERVISORY RESPONSIBILITIES

Recruits, interviews, hires, and trains new staff

Oversees the daily workflow of the department

Oversees Time and Attendance duties, e.g., approving timecards

Provides constructive and timely performance evaluations

Provides Management direction and counseling

Handles discipline and termination of employees in accordance with company policy

MAJOR DUTIES AND RESPONSIBILITIES

Prepare or oversee the design of the Outside Plant Fiber Network from beginning with Design through to a fully constructible job package to final As-Built completion in associated inventory systems

Solicit, negotiate, and award installation jobs

Direct and/or assist in identifying, cultivating and attracting new subcontractors and vendors; develop, maintain and enhance relationships; demonstrate knowledge of subs in various trades and regions

Manage the project materials procurement cycle

Monitor installation subcontractor performance in accordance with:

SoW, Schedule, Budget, and Quality

Prepare and submit status reports to customer and management

Prepare and update network documentation/red lines based on changes in network topology

Handle distribution of work assignments, develop project schedule and completion dates in accordance with project deadlines, review and redline work prints

Support field and network engineers during testing phase as required

Handle distribution of work assignments, develop project completion dates, review and redline work prints

Client support and development including completion of job status tracking reports, client meetings and business development

Ensure that OSP Supervisors are completing project tasks in the tracking system within appropriate timeframes

Ensure Client standards are understood by OSP Supervisors and Subcontractors

Assist with coordination and execution of surveys, design reviews, and close-out packages

Review project tracking reports to determine if projects are within budget and hitting targets

Preparation of reports in response to queries from the finance department

Prepare and update network documentation based on changes in network topology

Communicate across teams and with subcontractors to increase efficiency and track quality control

Supervise, train and develop OSP Supervisors

Drive enforcement of safety protocols by OSP Supervisors

Ensure that Quality Assurance/Quality Control (QA/QC) protocols are in place and understood by OSP Supervisors

KNOWLEDGE, SKILLS, and ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Basic knowledge of fiber optic theory

Demonstrated ability to read and interpret blueprints and building plans, document daily records and reports

Ability to manage remote teams to complete designated amount of work in a specified time frame (e. g. , quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.

Ability to climb and work at elevations (e. g. , from ladders, poles, lift trucks) exceeding 18 feet

Ability to work in confined spaces (e. g. , crawl spaces, utility holes)

Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 70 pounds

Ability to perform job activities outdoors in different weather conditions (e. g. , extreme cold and/or heat, inclement weather)

When working aloft, employee's weight and tools combined may not exceed the 280-pound weight limit as specified by the manufacturer

Ability to read, write and speak the English language to communicate with employees, contractors, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner

Demonstrated sound judgment and decision making

Critical thinking and complex problem solving

Reporting and prioritizing workloads

Handling multiple projects and deadlines in a fast-paced environment

Maintaining organized and accurate records

Working independently with minimal supervision

Strong knowledge of MS Office Suite or equivalent software such as Google Docs and Sheets

Knowledge of basic mathematics

Bend/squat/kneel/stand frequently

Safely using weight-bearing equipment (such as safety harness and ladders) within the maximum weight limitations of that equipment

Demonstrating a high level of maturity and leadership

Ability to deal with ambiguity, work in a dynamic fluid environment and effectively cope with change

Ability to pass pre-employment screenings (motor vehicle, drug, and background)

Strong communication skills and interpersonal skills are needed for this position, in addition to exceptional managerial skills.

EDUCATION and EXPERIENCE

Associates Degree or equivalent work experience

Valid Driver's license with satisfactory driving record

2-3 years of operations management experience installing and maintaining fiber optic products and services

2 years managerial experience of small, remote, field based teams

WORKING CONDITIONS

May be required to work long and unpredictable hours including weekends

Working outdoors in all types of weather

Exposure to dust, fluctuating temperatures, and periodic high noise levels

Hyper Networks, LLC. is an Equal Opportunity Employer. Employment opportunities at Hyper Networks are based upon one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.