Lead, Order-to-Cash (OTC) Functional Solutions

mars; United States; On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Paid parental leave

Vacation and holidays

Job summary

Mars Snacking Accelerator seeks an enterprise process owner for OTC/SD and pricing, leading ERP capabilities across sales, order management, and distribution. You will guide the OTC roadmap, mentor the OTC Analyst, and own ATP/aATP, PAL, and BOP with 3PL EDI integration.

You will partner with Sales, Customer Service, and Logistics to translate commercial goals into SAP S/4HANA solutions, set governance, manage AMS SLAs, and drive AI-enabled automation and CALM/Jira/Monday deployments.

Qualifications

• 8+ years of enterprise ERP experience specializing in Order-to-Cash (OTC) / Sales & Distribution (SD)
• Extensive hands-on experience architecting, delivering, and leading SAP S/4HANA SD/OTC solutions
• In-depth functional mastery of ATP, PAL, ABC, BOP, pricing workflows, rebates, and customer deduction workflows
• Proven track record integrating SAP with external 3PL WMS/TMS and governing EDI transactions (850, 855, 856, 810, 940, 945)
• 5+ years in CPG or Food & Beverage environments with retail customer requirements

Responsibilities

• Partner with Sales, Customer Service, and Logistics to translate commercial goals into ERP capabilities and architecture ATP/Backorder processing to optimize OTIF
• Architect standard SAP condition schemas for pricing, rebates, and chargebacks
• Own functional integration between SAP S/4HANA and external 3PL warehouse systems (WMS/TMS) and govern EDI flows
• Lead, mentor, and oversee the OTC Functional Analyst/team allocation based on project needs
• Deliver projects using SAP Activate, CALM, Jira, Monday.com, and Smartsheet; manage AMS partners against SLA/KPI
• Drive AI agents and SAP Situation Handling to resolve order blocks and delivery exceptions

Skills

OTC/SD ERP leadership

Mentoring & team leadership

Strategic roadmap development

Enterprise process ownership

Education

Bachelor's degree in Supply Chain, Information Systems, Business Administration, Computer Science, or related field

Tools

SAP S/4HANA

SAP Activate

Jira

Monday.com

Smartsheet

SAP CALM

Job description

Job Description:

Who We Are

Accelerator is Mars Snacking's growth engine, unlocking potential across high-growth brands like KIND® , RXBAR® , Eggo, and Pop-Tarts. We combine Mars' scale with the agility of a startup, driving innovation through data, automation, and AI. If you thrive in an inspiring, entrepreneurial environment, join us.

The Role

Reporting to the Lead, ERP Functionals, you will serve as the enterprise process owner and functional authority for all commercial, order management, pricing, and distribution systems across Mars Snacking Accelerator. You will steer the OTC capability roadmap, directly line-manage the OTC Functional Analyst, and hold core accountability for advanced fulfillment capabilities (ATP/aATP), complex CPG pricing, and 3PL warehouse/EDI integration.

Key Responsibilities

• Commercial Strategy & aATP Architecture: Partner with Sales, Customer Service, and Logistics leaders to convert commercial goals into ERP capabilities. Architect Available-to-Promise (ATP) , including Product Allocation (PAL) and Backorder Processing (BOP), to optimize customer OTIF fill rates.
• Pricing & Clean Core Governance: Architect standard SAP condition schemas for tiered customer pricing, trade deduction workflows, customer chargebacks and broker commissions.
• 3PL Logistics & Commercial EDI Ecosystem: Own functional integration between SAP S/4HANA and external 3PL warehouse systems (WMS/TMS). Govern mission-critical retail/distributor EDI flows: EDI 850, 855, 856, 810, 940, and 945.
• Team Leadership & Development: Directly lead, mentor, and oversee the OTC Functional Analyst. Masterfully match the analyst and partner resources to initiatives based on project complexity and individual strengths.
• Project Delivery & AMS Support: Execute commercial initiatives using SAP Activate, SAP Cloud ALM (CALM), Jira, Monday.com, and Smartsheet. Manage AMS support partners against formal SLA/KPI frameworks (MTTR, FCR, order-cycle ticket resolution).
• AI, Cloud Releases & Mars Standards: Drive adoption of AI agents and SAP Situation Handling in a single strategy to proactively resolve order blocks and delivery exceptions.

Qualifications (Must-Haves)

• Experience: 8+ years of enterprise ERP experience specializing in Order-to-Cash (OTC) / Sales & Distribution (SD); demonstrated experience mentoring and leading functional analysts.
• SAP S/4HANA Expertise: Extensive hands-on experience architecting, delivering, and leading SAP S/4HANA Sales & Distribution (SD/OTC) solutions, with SAP S/4HANA Public Cloud experience considered a strong plus.
• Fulfillment & Pricing Depth: In-depth functional mastery of ATP, Advanced ATP (PAL, ABC, BOP), complex condition techniques, rebates, and customer deduction workflows.
• 3PL & EDI Integration: Proven track record integrating SAP with external 3PL WMS/TMS partners and governing retail EDI transactions (850, 855, 856, 810, 940, 945).
• Industry: 5+ years in CPG or Food & Beverage environments (grocery/retail customer requirements, shelf-life allocation rules, customer fines/chargebacks, distributor networks).
• Delivery & Tooling: Experience using SAP Activate, SAP Cloud ALM (CALM), Jira, Monday.com, or Smartsheet, combined with AI agent and Situation Handling exception automation.
• Governance & Controls: Understanding of Mars commercial controls, role-based security catalogs, Segregation of Duties (SoD), and AMS partner SLA management.
• Education: Bachelor's degree in Supply Chain, Information Systems, Business Administration, Computer Science, or a related field.

Nice‑to‑Haves

• Master's degree in Supply Chain Management or MBA.
• SAP S/4HANA Cloud Sales certification or SAP Activate certification.

The base pay range for this position at commencement of employment is between the below range, however, base pay offered may vary depending on multiple individualized factors, including but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, if eligible, including variable pay & general allowances (depending on the position and employee's work schedule). Subject to the terms and conditions of the applicable policies and plans then in effect, and depending on the position offered and the employee's work schedule (i.e., part-time schedule), eligible employees are automatically enrolled in a 401(k) plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents, and may be eligible to take up to 18 weeks of paid parental leave. Employees will also receive the following paid-time off (which may be prorated based on start date and the employee's work schedule): 120 hours of vacation per year, paid sick time for eligible Associates of 100% pay continuation for a maximum of 40 hours per calendar year, and 12 paid holidays throughout the calendar year that include both fixed and flexible holidays.

USD 119,