Lead Ophthalmic Technician (Glaucoma)

Panorama Eye Care LLC; Lakewood (CO); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

PTO Accruals Start at 3 Weeks

Comprehensive Medical and Dental

Company Paid Optical Allowance

Company Paid Routine Eye Care

Short/Long Disability Insurance

Educational Allowance

Generous Paid Holidays

401K with Company Match

Job summary

Panorama Eyecare LLC is seeking a Lead Ophthalmic Technician to guide the physician’s clinic, coordinate with support staff, and ensure high-quality patient care at the Denver West site in Lakewood, CO.

You will supervise daily clinic operations, perform workups and scribes, and educate patients while maintaining workflow efficiency and exceptional customer service. Experience with EHR and medical billing is required.

Qualifications

• Maintain COA, COT, or COMT certification.
• Knowledge of the clinic’s computerized EHR program is required.
• Knowledge of coding and billing in a medical setting.

Responsibilities

• Lead the assigned clinic/specialty on a day-to-day basis.
• Coordinate with Patient Services Coordinator and Lead Patient Services Coordinator for clinical support.
• Support the mission of the organization and assist with staff training and cross-coverage.
• Perform work up and scribe in the assigned clinic/specialty.
• Assist with administrative travel needs for the provider(s) traveling to satellite clinics.
• Meet and maintain clinic timing benchmarks for efficiency.
• Monitor and adjust clinic flow to optimize operations.
• Provide accurate patient education.
• Assist clinic staff in minor procedures as needed.
• Act as patient advocate to ensure optimal care.
• Interface with patients and families to align with expectations.
• Demonstrate leadership and foster a collaborative team environment.
• Stay calm in stressful situations and handle difficult patients professionally.
• Communicate effectively with patients, families, physicians and staff.
• Facilitate patient concerns or complaints with the site’s Clinical Operations Manager.

Skills

COA/COT/COMT

EHR knowledge

Medical coding/billing

Job description

Description

Who We Are

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Role

The successful Lead Ophthalmic Technician will contribute to the fulfillment of the mission statement by acting as a liaison between the physician, patient, clinic, and all other departments through providing clinical services and appropriate education to the patient. The Lead Technician is responsible for leading the assigned Provider’s clinic/specialty clinic on a day-to-day basis and works directly with the Clinical Operations Manager for that site. In this role the Lead Technician will be assigned to assist one, or more, specific physician(s), and may be assigned as the Lead Technician of a specific site at any time. Assignment to provider(s)/site as Lead Technician is at the discretion of the site’s Clinical Operations Manager and is subject to change.

Major Responsibilities:

• Complete competency in all areas of Ophthalmic Technician Job Description
• Coordinate with Patient Services Coordinator and Lead Patient Services Coordinator in the facilitation of clinic administrative support functions.
• Openly support and consistently communicate the mission of the organization and assist with staff training and cross coverage for the clinical department.
• Able to work up and scribe proficiently in the assigned clinic/specialty
• Coordination with PSC on administrative travel needs for assigned provider(s) relative to the satellite clinic to which they will be travelling.
• Able to meet and maintain work up timing benchmarks for clinical efficiency.
• Responsible for monitoring and adjusting the clinic flow to ensure operational efficiency.
• Provide accurate patient education
• Will assist the clinic staff in minor procedures as needed
• Serve as the patient advocate to ensure optimal patient care
• Interface with patients and their families to ensure care is consistent with their expectations
• Serve as a role model to staff by responding positively to change while supporting colleagues throughout the change process; gives and welcomes feedback
• Ability to perform as a team leader when assigned, creating a collaborative and respectful team environment and maximizing positive workflow
• Ability to remain calm in stressful situations and/or when working with a difficult patient
• Strong interpersonal skills to communicate effectively with patients, families, physicians and staff to facilitate the achievement of high levels of customer service
• Act as facilitator for site’s Clinical Operations Manager in regards to patient concerns or complaints

Additional Responsibilities:

• Must be articulate and possess strong interpersonal and customer service skills.
• Must possess knowledge of procedures for assisting in clinic.
• Must possess the ability to follow through with tasks as necessary and be detail oriented.
• Must be skilled in computer usage and be very accurate.

Requirements

Who You Are

Qualifications and Skills:

• Maintain COA, COT, or COMT.
• Knowledge of the clinic’s computerized EHR program is required.
• Knowledge of coding and billing in a medical setting.

Additional Job Details:

• Works at Denver Eye Surgeons at 13772 Denver West Pkwy, Lakewood, CO 80401.
• This is a Full Time Position.
• Compensation for this role is $24.00-$30.00 per hour, depending on experience.

Our Growth Opportunities

At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.

Our Employee Perks

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match

EEOC

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.