Telecom Operator

Mercy Health System; Janesville (WI); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Tuition reimbursement

On-Demand Pay

Employee Discounts

Job summary

Mercyhealth in Wisconsin's Janesville location seeks a dedicated Full-Time 2nd Shift Operator to greet customers, route calls, and manage on-call paging. You will monitor alarms and ensure accurate on-call coverage, updating critical contact lists and coordinating communications for staff.

The role requires at least a high school diploma and one year of customer service experience, with familiarity of paging equipment.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of customer service experience.
• Experience operating similar paging/communication equipment preferred.

Responsibilities

• Greet customers and answer/transfer calls promptly and courteously.
• Monitor facility alarms and emergency notifications; coordinate paging and on-call communications.
• Enter and relay messages and update on-call coverage in databases and documentation.
• Assist with invoice processing, payments, and reports as needed.
• Set up new users for paging systems and troubleshoot equipment.

Skills

Customer service

Phone etiquette

Data entry

Education

High school diploma or equivalent

Tools

Language Line

Spok Mobile

IRM

Job description

OVERVIEW:Serves as a primary point of contact for customers and staff by answering calls, providing facility information, and coordinating communications in a professional and timely manner. Monitors facility alarms and emergency notifications, manages paging and on-call communications, and maintains accurate schedules, databases, and contact information. Also provides administrative and technical support with paging systems, mobile communication tools, invoices, and departmental operations.SCHEDULE: Full-Time/ 40 hours per weekSHIFT: 2nd ShiftESSENTIAL DUTIES AND RESPONSIBILITIESGreets customers, provide basic facility and location information, answer and transfer incoming calls promptly and courteously in order of priority.Monitors all gas alarms, blood bank temperature, LifeLine alarms, fridge and freezer alarms, door and elevator alarms, security cameras, and emergency codes as required by facility.Announces and pages emergency codes accurately and with expediency.Assists partners with the use of the Language Line and clean Language Line phones after each use.Replace patient phones and staff pagers as needed.Pages or calls the assigned on-call Mercyhealth employees and answering service physicians based on the information in the individual profile instructions. May vary by location.Receives, enters, and accurately relays all messages, changes in on-call coverage, and page blocks as required. Enters and maintains crucial on-call information in an accurate and timely fashion utilizing appropriate documentation and communication with co-workers. May vary by location.Makes changes in LifeLine program in regards to subscriber and responder information. May vary by location.Update and maintain all information lists and databases.Create department schedules as needed.Assist Supervisor and Lead with invoice processing, payments, and reports as needed.Check function of Language Line phones and reprogram as needed.Assist Supervisor in ordering, programming, and troubleshooting pagers and Spok Mobile.Set up new users with the IRM and Spok Mobile paging systems as needed.EDUCATION AND/OR EXPERIENCEGraduate of high school or equivalent.One year of customer service experience required. One year of experience as an operator of similar equipment required. Proven level of proficiency and performance of operational and customer service.CERTIFICATION/LICENSURENAOTHER SKILLS AND ABILITIESNALEVEL OF SUPERVISIONWork is performed according to specific procedures and methods, but the incumbent must make minor decisions in order to adapt and appropriately respond to routine situations.SUPERVISESNAPAY RANGE:$17.92 - $27.78Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.Mercyhealth offers competitive pay and a comprehensive benefits package including:Medical, Dental, VisionLife & Disability InsuranceFSA/HSA OptionsGenerous, accruing paid time offPaid Parental and caregiver leaveCareer advancement and educational opportunitiesTuition and certification reimbursementCertification ReimbursementWell-being ProgramsEmployee DiscountsOn-Demand PayFinancial EducationAnnual recognition/awards eventsPartner appreciation daysFamily entertainment/attractions discountCommunity service/improvement opportunitiesClick here for more details regarding Mercyhealth Careers Benefit Information.At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.Mercyhealth has been nationally recognized for our commitment to our people and culture, including:#1 in the nation on AARP's Best Employers for Workers Over 50One of Working Mother magazine's 100 Best Companies for Working MothersA Top 50 Company and Top 10 Nonprofit for Executive Women