Lead Operations Representative - 1st Shift

National Black MBA Association; College Park (MD); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Operations professional to join their dynamic team. In this role, you will manage day-to-day operations, ensuring efficiency and quality in processing transactions. You will contribute to the overall success of the Operations team, providing functional expertise and maintaining financial controls. This position offers an exciting opportunity to engage with diverse teams and make a significant impact in a supportive environment that values growth and flexibility. If you thrive in a fast-paced setting and are committed to excellence, this role is perfect for you.

Qualifications

• Strong organizational skills and ability to handle multiple tasks.
• Detail-oriented with the ability to work independently and in a team.

Responsibilities

• Handle operational activities and queries across multiple Lines of Business.
• Maintain internal operational and financial controls.

Skills

Data Collection and Entry

Active Listening

Adaptability

Attention to Detail

Collaboration

Reporting

Critical Thinking

Customer and Client Focus

Oral Communications

Planning

Account Management

Process Management

Conflict Management

Decision Making

Inclusive Leadership

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!

Job Responsibilities:

This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

LOB Job Description:

Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial, and wholesale bank businesses or services functions. Responsibilities may include basic level reporting, customer service support, reviewing and processing transactions, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.

Duties include:

• Routine daily maintenance on Opex machine, Document Extraction, Identification of exceptions, cash, credit card payments, and foreign items.
• Error message identification handling and escalation on equipment issues.
• Responsible for the day-to-day scanning and imaging of customer/client documents received via US mail, overnight mail, and local courier.
• Ensures that the documents are scanned/imaged appropriately, following department guidelines.
• Position requires the operation of high-speed machinery used to scan/image documents.
• Ability to understand different transaction types and document types and unique to specific instructions (such as nested transaction self-mailers, express envelopes, correspondence only, large volume transactions).
• Responsible for document retention and all required box proration steps to ensure accurate recordkeeping.
• The individual must be capable of working in a high-volume and demanding continuous production environment, including sitting for prolonged periods of time.

Schedule: 1st Shift Monday through Friday 9:30am to 6:00pm

Responsibilities:

• Contributes to overall success of an Operations team as an individual contributor.
• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise.
• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners.
• Provides functional expertise knowledge to projects or initiatives relating to the business unit.
• Maintains internal operational and financial controls and works within the risk appetite of the business unit.
• Continues to review processes to ensure they are efficient and implements process improvement opportunities.
• Perform daily receipt and content-validation of ATM and Financial Center packages delivered via UPS.
• Perform basic accounting functions and reconciliation involving internal general ledger entries.
• Execute time-sensitive research of inquiries and transaction exceptions from various internal channels.
• Meet all productivity and quality standards within established deadlines.

Required Qualifications:

• 10-key and basic PC skills.
• Ability to lift up to 25 pounds and to stand for extended periods.
• Strong organizational skills with the ability to handle multiple tasks.
• Strong written and verbal skills.
• Detail-oriented with the ability to work independently as well as in a team environment.
• Willingness to exercise flexibility with work hours to ensure full work coverage.

Skills:

• Data Collection and Entry.
• Active Listening.
• Adaptability.
• Attention to Detail.
• Collaboration.
• Reporting.
• Critical Thinking.
• Customer and Client Focus.
• Oral Communications.
• Planning.
• Account Management.
• Process Management.
• Conflict Management.
• Decision Making.
• Inclusive Leadership.

Shift: 1st shift (United States of America)

Hours Per Week: 40