Lead Operations Associate - Flexible Shifts & Training

Amazon Inc.; Kansas City (MO); On-site; USD 34,000 - 37,000; Full time

Job summary

Amazon is hiring a Lead Associate to support a fast-paced delivery operation in the Kansas City metro area. You will help manage daily site activities, train teammates, and ensure safe, accurate handling of products across varied departments.

This on-site role requires lifting up to 49 pounds, flexible weekend/evening shifts, and strong attention to detail. You’ll collaborate with delivery partners and use inventory systems to maintain product flow and service quality.

Qualifications

• Requires general proficiency with Microsoft Office and scheduling software.
• Leads and motivates team members to meet safety and performance standards.
• Experience in inventory handling, stock replenishment, and productive workflow.
• Strong communication, problem solving, and customer service orientation.

Responsibilities

• Support, motivate, and model desired behavior for the team.
• Manage operations, safety, quality, and delivery promises per guidance.
• Maintain a clean, safe, and organized workspace.
• Provide training on system knowledge, quality, and general operations.
• Offer feedback, assist with issue resolution, and manage breaks and lunches.
• Oversee site access, opening/closing procedures, and security routines.
• Handle products including produce, meat, seafood, and beverages.
• Receive truck deliveries and coordinate with partners for smooth operations.
• Assist onboarding and ensure consistent product workflow across receiving, stocking, and prep for delivery.
• Contribute to continuous improvement of customer experience and operations.

Skills

Microsoft Office

Leadership

Inventory management

Training

Customer service

Education

High school diploma

Tools

Inventory management systems

Job description

Amazon is hiring a Lead Associate to support a fast-paced delivery operation in the Kansas City metro area. You will help manage daily site activities, train teammates, and ensure safe, accurate handling of products across varied departments.

This on-site role requires lifting up to 49 pounds, flexible weekend/evening shifts, and strong attention to detail. You’ll collaborate with delivery partners and use inventory systems to maintain product flow and service quality.