Lead Operations & Agile Project Manager

Credit One Bank; Las Vegas (NV); On-site; USD 85,000 - 120,000; Full time

Job summary

Credit One Bank is seeking a Lead Operations Support Analyst to drive project management across customer support lines of business in Las Vegas. You will capture user stories, maintain the backlog, develop project and control plans, and coordinate team efforts to deliver scalable processes.

You will partner with stakeholders to prioritize roadmaps, translate features into requirements, and communicate risks and milestones while leading cross-functional teams in an Agile environment.

Qualifications

• 5+ years of combined experience in Operations, Customer Service, and/or Collections with a minimum of 5 years project management/PO experience.
• Bachelor’s degree or Professional SCRUM/Agile Product Owner certification
• Experience using JIRA software to manage initiatives
• Experience in financial services industry strongly preferred

Responsibilities

• Own the Operation’s project Charter process and effectively communicate with leadership and senior management
• Lead operational project teams to deliver on objectives within schedule, scope, and budget; communicate project objectives
• Collaborate with business stakeholders and Project/Product Owners across the organization to understand needs, prioritize efforts on the roadmap, define features and scope, and report out on progress
• Work with technical leads to manage tradeoffs and organize into sprints
• Partner with stakeholders across the organization to inform the product vision, strategy, features, and prioritization
• Consolidate and communicate all reported risks, issues, and functionality gaps and facilitate resolution and mitigation strategies
• Work in Agile environment and continuously review the business needs, refines priorities/backlog, outlines milestones and deliverables, and identifies opportunities and risks
• Translate product roadmap features into well-defined product requirements including features, user stories, and acceptance criteria
• Present findings to include recommendations for remediation to senior management
• Conduct project meetings
• Develop and execute project plans and control plans with stakeholders across the organization
• Complete business process mappings in an effort to identify areas of improvement
• Evaluate and ensure user readiness
• Ensure project success criteria has been met upon project delivery
• Perform other duties as assigned

Skills

Agile methodologies

Project management

Stakeholder management

Backlog management

Education

Bachelor’s degree

SCRUM/Agile PO certification

Tools

JIRA

Job description

Credit One Bank is seeking a Lead Operations Support Analyst to drive project management across customer support lines of business in Las Vegas. You will capture user stories, maintain the backlog, develop project and control plans, and coordinate team efforts to deliver scalable processes.

You will partner with stakeholders to prioritize roadmaps, translate features into requirements, and communicate risks and milestones while leading cross-functional teams in an Agile environment.