Lead OPC Agent

Hyatt Hotels Corporation; San Marcos (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Counseling services

Growth opportunities

Job summary

Hyatt Vacation Ownership in San Marcos, CA is seeking a Marketing Coordinator Lead to guide a small team, organize scheduling, and enhance guest experiences through events and presentations.

The role emphasizes sales and customer service, flexibility to work weekends/holidays, and leveraging concierge or telemarketing experience to grow revenue while maintaining guest loyalty.

Qualifications

• Sales or customer service experience required.
• Strong communication and interpersonal skills.
• Ability to interact with guests in person or by phone.

Responsibilities

• Act as team lead and assist with scheduling needs.
• Provide feedback to managers regarding performances and training needs.
• Schedule sales presentations and manage customer expectations.
• Provide the highest level of service to exceed budgeted sales presentations and goals.
• Ensure attendees meet eligibility and are open to learning about products and services.
• Use persuasive techniques to maximize revenue while maintaining guest loyalty.

Skills

Sales experience

Customer service

Communication

Job description

Close Inclusive Collection Job Postings Notification

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Marketing Coordinator Lead, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit eligibility will vary by position

As a Marketing Coordinator Lead, a typical day will include:

• Acts as team lead and assists with scheduling needs.
• Provide feedback to managers regarding individual performances, recommend any additional training needed.
• Schedules sales presentations and manages customer expectations.
• Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
• Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
• Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Marketing Coordinator Lead:

• Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
• Available to work a flexible schedule to include weekends and holidays.
• Concierge, telemarketing and/or sales experience preferred.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.