Lead Office Specialist II

Mercy Medical Center, Inc.; Baltimore (MD); On-site; USD 300,000 - 301,000; Full time

Benefits offered by this job

Competitive health benefits

403(b) retirement plan

Paid Time Off (PTO)

Tuition reimbursement

Employee Wellness resources

Disability benefits

Job summary

Mercy Medical Center in Baltimore is seeking a Lead Office Specialist to ensure daily clinical operations run smoothly. You will train new administrative staff and monitor supplies, while ensuring accurate charge entry and timely dictation by physicians.

Collaborating with the Practice Manager on billing corrections, you will help secure timely payments and deliver excellent customer service to patients and healthcare professionals.

Qualifications

• High School Diploma or GED required.
• 2–3 years in healthcare setting with growth and responsibility.
• 5 years in healthcare with supervisory responsibility preferred and knowledge of clinic admin.

Responsibilities

• Ensure clinical practice operates efficiently daily.
• Train and instruct new administrative staff.
• Maintain adequate department supplies.
• Ensure all charge entry is captured and physicians complete dictation.
• Collaborate with Practice Manager on billing corrections and refile claims.
• Provide excellent customer service to patients and healthcare professionals.

Skills

Healthcare experience

Supervisory experience

Medical terminology knowledge

Education

High School Diploma or GED

Job description

Summary

Join our Team at Mercy Medical Center - Now Hiring a Lead Office Specialist!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The Lead Office Specialist is responsible for ensuring the clinical practice operates in an efficient manner on a daily basis. Trains and instructs all new administrative staff members. Maintains adequate levels of administrative supplies for the department. Insures that all charge entry is captured as well as making sure all clinic dictation is completed by the physicians. Works collectively with the Practice Manager on the billing correction list to insure claims are refiled and paid. Demonstrates excellent customer service while interacting with patients and other healthcare professionals.

Requirements

• High School Diploma or GED


• 2-3 years in healthcare setting and is able to demonstrate growth and development which resulted in greater responsibility within an organization.


• 5 years experience in a healthcare setting with supervisory responsibility preferred.


• Medical terminology knowledge preferred

Min

USD $21.98/Hr.

Max

USD $36.27/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees


• 403(b) retirement plan with generous company match and “catch up” provision


• Paid Time Off (PTO) & company paid holidays


• Tuition reimbursement


• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program


• Employer paid Short & Long Term Disability benefits for eligible employees


• Voluntary Benefits


• Discounts on auto & home insurance and Verizon plans


• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.