Lead Office Specialist II

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Paid Time Off (PTO) & holidays

Tuition reimbursement

Mental Health resources

Disability benefits

Discounts on auto & home insurance

Rewards & Recognition program

Job summary

Mercy Medical Center in Baltimore is hiring a Lead Office Specialist to keep daily operations running efficiently, train new administrative staff, and maintain adequate department supplies. You will help ensure accurate charge entry and that clinic dictation is completed by physicians, working with the Practice Manager on billing corrections to support timely payments.

This role requires a High School Diploma or GED, 2–3 years in a healthcare setting with growth, and 5 years healthcare

Qualifications

• High School Diploma or GED required.
• 2–3 years in a healthcare setting with growth and increased responsibility.
• 5 years healthcare experience with supervisory responsibility preferred.
• Medical terminology knowledge preferred.

Responsibilities

• Ensure the clinical practice operates efficiently on a daily basis.
• Train and instruct all new administrative staff members.
• Maintain adequate levels of administrative supplies for the department.
• Ensure charge entry is captured and clinic dictation is completed by physicians.
• Collaborate with Practice Manager on billing corrections to refile and collect payments.
• Provide excellent customer service while interacting with patients and healthcare professionals.

Skills

Healthcare experience

Supervisory experience

Medical terminology knowledge

Education

High School Diploma or GED

Job description

Summary

Join our Team at Mercy Medical Center - Now Hiring a Lead Office Specialist! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care.

Responsibilities

The Lead Office Specialist is responsible for ensuring the clinical practice operates in an efficient manner on a daily basis. Trains and instructs all new administrative staff members. Maintains adequate levels of administrative supplies for the department. Insures that all charge entry is captured as well as making sure all clinic dictation is completed by the physicians. Works collectively with the Practice Manager on the billing correction list to insure claims are refiled and paid. Demonstrates excellent customer service while interacting with patients and other healthcare professionals.

Requirements

• High School Diploma or GED
• 2-3 years in healthcare setting and is able to demonstrate growth and development which resulted in greater responsibility within an organization.
• 5 years experience in a healthcare setting with supervisory responsibility preferred.
• Medical terminology knowledge preferred

USD $21.98/Hr.

USD $36.27/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.