LEAD NUTRITION SERVICES SPECIALIST

Independence Health System - Westmoreland Area; Greensburg (Westmoreland County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Food Service Supervisor to enhance operational excellence in food service. This role involves overseeing food preparation, ensuring compliance with health standards, and delivering exceptional customer service. The ideal candidate will possess strong leadership and organizational skills, with a focus on training and mentoring staff. Join a team that values quality and safety, where your contributions will make a significant impact on patient and customer experiences. If you are passionate about food service and have the drive to lead a team, this is the perfect opportunity for you.

Qualifications

• 6-12 months experience in food safety and customer service is required.
• Strong leadership and organizational skills are essential.

Responsibilities

• Oversee food preparation and service according to HACCP guidelines.
• Ensure quality processes and customer satisfaction are met.

Skills

Leadership Skills

Customer Service Skills

Organizational Skills

Critical Thinking

Basic Math Proficiency

Multi-tasking

Communication Skills

Education

High School Diploma or GED

Associate or Bachelor's Degree in Food Safety

Tools

POS Systems

Basic Computer Skills

Job description

This position will assist food service leadership and contribute direct oversight and operational excellence to patients, retail customers, and guests.

Essential Job Functions

• Assists with preparing, serving, and delivering food to patients according to production sheets and standardized recipes in a manner which meets HACCP guidelines.
• Ensures all quality processes are followed, including temperature standards and portioning guidelines. Takes and records food and equipment temperatures.
• Communicates menus and serving requirements to staff daily.
• Ensures POD areas are stocked at the end of meal service.
• Performs patient satisfaction rounding and reports and addresses any concerns promptly.
• Retail Services
  • Provides leadership and guidance to the retail operation. Proactively addresses any concerns to leadership.
  • Monitors temperature, quality, presentation, and inventory of prepared foods.
  • Assists with signage, labels, promotions, and nutritional content to customers.
  • Effectively performs POS functions; pulls reports as needed.
  • Can troubleshoot any POS issues and call external support as needed.
  • Performs excellent customer service to customers.
• Catering and Special Functions
  • Prepares and delivers special function catering.
  • Effectively performs CMS functions for starting and completion of catering.
• Safety/Sanitation
  • Performs food service duties in a manner which meets the established Department of Health standards for sanitation and safety.
  • Ensures hygiene practices are followed to include handwashing, gloves usage, and hair restraints.
  • Reports malfunctioning equipment to maintenance and/or Manager.
  • Oversees and performs routine cleaning assignments of department.
  • Oversees sanitation procedures for department including dishwashing, pot washing, and individual prepping and cooking areas.
  • Has a working knowledge of all equipment utilized in the kitchen setting.
  • Knows how to handle situations when equipment is not working correctly/safely.
  • Reports any equipment malfunctions or unsafe work condition promptly to supervisor; completes a work order or calls for outside service.
  • Oversees disposal of garbage correctly and safely.
• Operations Oversight and Communication
  • Orients and oversees training of new employees; assists with maintaining files and training documents.
  • Monitors employee work performance and ensures competency.
  • Assists with performance appraisals and hiring decisions for new hires.
  • Allocates and delegates work to make efficient use of all resources; assists with covering open shifts.
  • Assists with the daily work schedule and denotes any variances for the timekeeper and payroll.
  • Assists in developing clear work objectives and standards to prioritize and focus staff efforts.
  • Provides a positive working environment and leads employees by example.
• Other duties as assigned.

Required Qualifications/Experience

• High School Diploma or GED, or Higher Level of Education.
• Six (6) to twelve (12) months related training/experience in the areas related to Food Safety, Customer Service, and Mentoring/Coaching in the food industry.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
• Basic Math and Keyboard Proficiency.
• Ability to multi-task and prioritize assignments.
• Basic working knowledge of computers and office equipment.
• Flexible, team player, customer service skills.

Preferred Qualifications/Experience

• Associate or bachelor’s degree in food safety, Customer Service, and Mentoring/Coaching in the food industry preferred.
• Experience in Healthcare setting.

License, Certification & Clearances

• SERV Safe Certified within six (6) months of hire required.
• Act 34-PA Criminal Record Check from the PA State Police system.

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Moreover, duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.