Lead, Network Project Delivery — Onsite in Plano

Calance, Inc.; Plano (TX); On-site; USD 117,000 - 131,000; Full time

Benefits offered by this job

EPO/PPO Medical Plan (Anthem)

HMO/PPO Dental programs (Anthem)

Vision - VSP (MetLife)

401K VOYA Retirement vesting program

Job summary

Calance is seeking a Service Delivery Manager, Network Project Delivery in Plano, TX. You will lead a network project delivery organization—including LAN, WAN, OT, security, and wireless—overseeing two Delivery Leads and a ~40-person team, driving governance and QCD.

As the senior customer-facing point of contact, you will build executive relationships, standardize delivery into a scalable service, and champion Kaizen and operational excellence.

Qualifications

• 8+ years in IT infrastructure or network engineering, including 5+ years in network project delivery.
• 3+ years leading managers and teams of 20+.
• Manager-level customer-facing experience.
• Experience transitioning project work into managed services (ITIL service design and transition).
• Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.

Responsibilities

• Establish delivery governance across LAN, WAN, OT, security and wireless projects.
• Allocate resources across the team, balancing skills and workload.
• Track portfolio KPIs (schedule, cost, quality, utilization, satisfaction).
• Deliver executive reporting and negotiate scope and resources.
• Coach and develop Project Delivery Leads and teams.
• Select and manage partner companies, including contracts.
• Define service catalog, SLAs, operating model and Kaizen across delivery processes.

Skills

IT infrastructure

Network project delivery

Team leadership

Customer-facing experience

ITIL service design and transition

Education

Bachelor's degree or equivalent experience

Tools

PMP

PgMP

ITIL 4

CCNP/CCIE

CISSP

ServiceNow

Jira

Microsoft Project

Power BI

OT/industrial networking

Job description

Calance is seeking a Service Delivery Manager, Network Project Delivery in Plano, TX. You will lead a network project delivery organization—including LAN, WAN, OT, security, and wireless—overseeing two Delivery Leads and a ~40-person team, driving governance and QCD.

As the senior customer-facing point of contact, you will build executive relationships, standardize delivery into a scalable service, and champion Kaizen and operational excellence.