Lead Network Operations Control Center Technician

sbasite; Boca Raton (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) with company match

Equity opportunities

Health, dental, and vision insurance

Parental leave

Life insurance

STD/LTD disability insurance

Wellness programs and resources

Paid time off and holidays

Remote workdays (depending on role)

Education assistance and professional/

Job summary

SBA Communications in Boca Raton, FL is seeking a Lead Network Operations Control Center Technician to provide technical oversight and act as the escalation point for NOCC issues in a 24x7 environment. The role covers fault monitoring, diagnostics, and coordination across telecom teams and customer organizations.

The successful candidate will guide NOCC technicians, train new staff, and contribute to incident investigation with detailed outage documentation while ensuring compliance with SLA

Responsibilities

• Provide technical guidance to NOCC techs responsible for fault monitoring and management, troubleshooting, configuration control, trouble ticket generation and management, and reports development and generation.
• Act as the technical escalation support to the NOC and ensure customer status updates are sent in a timely manner.
• Coordinate troubleshooting efforts while collaborating with various technical teams, network engineers/system administrators, and customer organizations.
• Escalate outage incidents with telecommunication providers, if not resolved in a given timeline or SLA.
• Provide technical training to new employees to ensure a successful 90-day onboarding.
• Make technical and process recommendations to prevent repeating outages.
• Document technical know-how or job aid to ensure the NOCC team has the knowledge to perform their job.
• Help create RFO (reason for outage) documentation for customer presentation.
• Ensure the NOC proper procedure for monitoring facilities systems and implement restart/recovery procedures as necessary.
• Analyze problems; elevate and distribute as applicable to necessary teams, track issues and open incidents through resolution.
• Develop detailed description of system outages and provide availability reports that define SLA guidelines.
• Ensure that the team uses proprietary software programs and processes incoming alarms in 30 minutes or less, and file NOTAMS in line with FAA specs.
• Complete and update trouble-ticketing entries clearly with strong written communication.
• Ensure that all operational and support procedures, job aids, and documentation are maintained.

Job description

Since 1989, SBA Communications has been a pillar of the wireless industry. Today, as a publicly traded global leader and S&P 500 company , our network of over 46,000 communication sites spans 10+ countries, forming the critical infrastructure that connects millions.

We are looking for innovators to join the dynamic team that makes it all possible. In an industry that moves fast, we rely on our agility to stay ahead of the curve and deliver results. However, we never achieve it alone. Our culture is defined by a "Team First" focus , where every team member matters, and we collaborate passionately to support our customers' objectives.

We believe in shared success. At SBA, we invite every team member to think like an owner.

In addition to a competitive salary range, we offer a comprehensive benefits package to support your health, financial security, and overall well-being.

This includes:

• Financial Wellbeing: 401(k) retirement savings plan with a company match of a percentage of employee contributions and profit sharing, where applicable
• Equity opportunities, including participation in company equity stock plans, where applicable
• Health and Mental Wellbeing: Medical, dental, and vision insurance with employer contributions toward coverage
• Paid parental leave and company-paid life insurance and short-term and long-term disability (STD/LTD), where eligible
• Wellness programs and resources, including an employee assistance program and well-being initiatives
• Personal Growth & Balance: Paid time off and company-paid holidays
• Flexible work arrangements, including an allotment of remote workdays per year, depending on the role
• Education assistance and professional development and certification or licensing support, where eligible
• Performance-based bonus or incentive compensation, which may be available depending on the role

Benefit offerings are subject to plan terms, eligibility requirements, and applicable law, and may vary based on factors such as employment status, job classification, work location, and scheduled hours. Certain benefits may not be available to part-time employees or employees working fewer than 30 hours per week. The company reserves the right to modify or terminate benefit plans at any time, consistent with applicable law.

If you're ready to make an impact with a stable industry leader, we want to hear from you.

Your Next Career Opportunity - Lead Network Operations Control Center Technician

The primary function of this position is to provide technical oversight and serve as technical escalation of all issues within the NOCC organization. This position is responsible for supporting and provide 24X7 operations center expertise of a wide range of network types (Tower Lighting, Microwave, DAS, and Wired WAN/LAN) and in-building facilities sub-systems (Environmental Controls, Access Systems, UPS, and Generators, etc.). The NOCC Lead will provide the 1st level of technical escalation for the NOC and is also responsible for analyzing problems, recommending technical solutions, and escalating to the engineering teams of any unresolved complex issues.

What You Will Do - Primary Responsibilities

• Provide technical guidance to NOCC techs who are responsible for fault monitoring and management, troubleshooting, configuration control, trouble ticket generation and management, and reports development and generation.
• Act as the technical escalation support to the NOC and ensure customer status updates are sent in a timely manner.
• Coordinate troubleshooting efforts while collaborating with various technical teams, network engineers/system administrators, and customer organizations.
• Escalate outage incidents with telecommunication providers, if not resolved in a given timeline or SLA.
• Provide technical training to new employees to ensure a successful 90-day onboarding.
• Make technical and process recommendations to prevent repeating outages.
• Document technical know-how or job aid to ensure t6he NOCC team has the technical knowledge to perform their job.
• Help create RFO (reason for outage) documentation for customer presentation.
• Ensure the NOC the proper procedure for monitoring facilities systems and implement restart/recovery procedures as necessary.
• Analyze problems; elevate and distribute as applicable to necessary teams, track issues and open incidents through resolution.
• Develop detailed description of system outages as well as provide availability reports that defined SLA (Service Level Agreement) guidelines.
• Ensure the team is using proprietary software programs and timely process incoming alarms in 30 minutes or less. File, extend and cancel NOTAMS in compliance with FAA Specifications.
• Complete and update trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills.
• Ensure that all operational and support procedures, job aides, and documentation are maintained in