Lead Network Operations Control Center Technician

SBA Communications Corporation; Boca Raton, Northern (FL, KY); Hybrid; USD 95,000 - 125,000; Full time

Job summary

SBA Communications Corporation in Boca Raton, FL, seeks a Lead NOCC Technician to oversee 24/7 fault monitoring and escalation for tower lighting, microwave, DAS, and wired WAN/LAN systems. You will guide NOCC technicians, coordinate with engineers, and ensure timely customer updates in a fast-paced environment.

The role requires 5–7 years in a NOC, strong TCP/IP and WAN/LAN knowledge, and experience with Nagios and ticketing systems. Bilingual English/Spanish/Portuguese preferred; on-site work.

Qualifications

• 5–7 years in a Network Operations Center role or equivalent.
• Experience in tiered network operational support.
• Proven knowledge of WAN/LAN, TCP/IP, monitoring, and diagnostics.
• Working knowledge of Nagios or similar tool and ticketing systems.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Provide technical guidance to NOCC techs for fault monitoring and management.
• Serve as first-level escalation for the NOC and ensure timely status updates.
• Coordinate troubleshooting with engineers, admins, and customers.
• Escalate outages with telecom providers when SLA timelines are not met.
• Provide new-employee training for 90-day onboarding.
• Create RFO documentation and SLA reports.
• Maintain and update procedures and documentation.

Skills

NOC experience

TCP/IP

WAN/LAN knowledge

Monitoring & diagnostics

Windows & Linux

Office Suite

Ticketing systems

Troubleshooting

3-language fluency (English/Spanish/PT

Education

HS Diploma/GED

Associates Degree preferred

Network certifications preferred

Tools

Nagios

Ticketing systems

Windows

Linux

Job description

**Your Next Career Opportunity – Lead Network Operations Control Center Technician** The primary function of this position is to provide technical oversight and serve as technical escalation of all issues within the NOCC organization. This position is responsible for supporting and provide 24X7 operations center expertise of a wide range of network types (Tower Lighting, Microwave, DAS, and Wired WAN/LAN) and in-building facilities sub-systems (Environmental Controls, Access Systems, UPS, and Generators, etc.). The NOCC Lead will provide the 1st level of technical escalation for the NOC and is also responsible for analyzing problems, recommending technical solutions, and escalating to the engineering teams of any unresolved complex issues. **What You Will Do – Primary Responsibilities*** Provide technical guidance to NOCC techs who are responsible for fault monitoring and management, troubleshooting, configuration control, trouble ticket generation and management, and reports development and generation.* Act as the technical escalation support to the NOC and ensure customer status updates are sent in a timely manner* Coordinate troubleshooting efforts while collaborating with various technical teams, network engineers/system administrators, and customer organizations.* Escalate outage incidents with telecommunication providers, if not resolved in a given timeline or SLA* Provide technical training to new employees to ensure a successful 90-day onboarding* Make technical and process recommendations to prevent repeating outages* Document technical know-how or job aid to ensure t6he NOCC team has the technical knowledge to perform their job* Help create RFO (reason for outage) documentation for customer presentation* Ensure the NOC the proper procedure for monitoring facilities systems and implement restart/recovery procedures as necessary.* Analyze problems; escalate and distribute as applicable to necessary teams, track issues and open incidents through resolution.* Develop detailed description of system outages as well as provide availability reports that defined SLA (Service Level Agreement) guidelines.* Ensure the team is using proprietary software programs and timely process incoming alarms in 30 minutes or less. File, extend and cancel NOTAMS in compliance with FAA Specifications.* Complete and update trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills.* Ensure that all operational and support procedures, job aides, and documentation are maintained in a current, accurate, and usable state.* Provide first-level customer escalation and first POC for NOCC Techs.* Serve as the escalation point for NOCC shift technicians.* Provide on-call support, including on-call tech rotation.* Participate in the assimilation and training of new team members.* Compile and maintain NOCC statistical reports and ongoing NOCC spreadsheets as required.* Other projects and duties as assigned. **What You’ll Need – Qualifications & Requirements*** Trilingual in English/Spanish/Portuguese preferred* H.S. Diploma/GED Associates Degree preferred; + and 5-7 years in a Network Operations Center role, or equivalent years of experience including technical and/or administrative/support roles.* Experience in a tiered network operational support role* Proven knowledge of network management of WAN/LAN computer networks, data communications, TCP/IP, applications monitoring & diagnostics* Working knowledge of Nagios or comparable network management tool, ticketing systems, and basic Windows and Linux skills is a plus.* Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook.* Other Network Technical Certifications **Physical Demands:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Ability to stoop, bend, kneel or crouch.* Ability to stand, walk and sit.* Ability to reach with hands and arms* Visual ability correctable to 20/20.* Sitting up to 90% of the day.* Ability to respond verbally in an understandable, professional manner in person and over the telephone.* Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.* Ability to lift up to 20 pounds. **Work Environment:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Must be able to function in a 24/7 operation and work a flexible schedule on weekdays, weekends and holidays* Moderate noise level.