Lead MS Dynamics 365 Developer/SME

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Towson (MD)

On-site

USD 170,000 - 220,000

Part time

14 days+

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Job summary

A state government client in Towson, MD is urgently seeking an MS Dynamics 365 Lead/SME to develop and manage a Customer Relationship Management tool. The role involves significant responsibility in designing and implementing a CRM solution while providing training and support to the clients. Applicants should possess extensive knowledge of Microsoft Dynamics and a proven track record in similar roles. This is a part-time position with a salary range between $170,000 and $220,000 annually.

Qualifications

Minimum 7-10 years of IT experience.
3+ years of technical expertise in Dynamics.
Strong skill in CRM solutions and architecture.

Responsibilities

Lead the design and architecture of Microsoft Dynamics CRM tools.
Train county employees on Microsoft Dynamics development.
Gather requirements from business users and translate them into technical solutions.

Skills

Microsoft Dynamics 365 CRM Development

JavaScript

.NET

Web Services

SQL

Problem solving

Communication

Education

Bachelor’s Degree in Engineering, Computer Science, Information Systems or related discipline

Master’s Degree in Computer Science or Information Systems

Tools

Dynamics 365 APIs

Microsoft Power Platform

Job description

1 week ago Be among the first 25 applicants

Trigyn's direct government client in Towson, MD has an urgent need for MS Dynamics 365 Lead/SME. The particulars of the position are as follows.

Description:

OIT?s Business Applications Unit develops, implements and supports business solutions, including application development, for all county departments.

The Office of Information Technology?s BAU SharePoint Teams seeks a highly skilled and proficient Developer/SME adept at developing in Microsoft Dynamics for the purposes of creating a Customer Relationship Management tool for the enterprise, prioritizing the Department of Economic and Workforce Development.

Under general supervision, this position plans and leads the technical development, implementation, and maintenance of the Microsoft Dynamics CRM tool along with integrations with other systems.

The client is seeking an Applications Development Expert to provide 40 hours per week on the development of a Customer Relationship Management (CRM) Tool through Microsoft Dynamics. The position will be responsible for designing and building the tool based on the requirements provided by the Department of Economic and Workforce Development. The position will also be responsible for training county employees on the use and development of the Microsoft Dynamics platform.

Duties and Responsibilities:

Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.
Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution
Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.
Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.
Develops and implements and trains others to develop in Microsoft Dynamics.
Helps gather and document requirements from non-technical business users.
Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.
Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.
Prototypes and demos recommended solutions for users.
Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.
Provide ongoing technical support and training for end-users.
Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.
Assist with the project planning, scheduling and deployment of the new CRM features.

Minimum Qualifications/Skills:

Education: Bachelor?s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline.
Minimum 7-10 years of experience in the IT industry
3+ years of experience as a technical expert in an IT organization
3+ years of experience developing in Microsoft Dynamics
Proficiency in Microsoft Dynamics 365 CRM Development and customization
Experience with JavaScript, C#, .NET, and Web Services
Knowledge of Dynamics 365 APIs and SDKs
Understanding of Customer Relationship Management solutions
Experience with SQL, database management and data migration techniques
Strong communication skills and ability to work in a team environment
Problem solving skills

Preferred Qualifications/Skills:

Master?s Degree in Computer Science, Information Systems, or other related field or equivalent work experience.
Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)
Strong understanding of CRM data modeling, workflows and user interface customization
Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)
Familiarity with Microsoft SharePoint.

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TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.

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