Lead Mitigation Technician

Insurcomm Restoration; Wilmington (NC); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) with company match

PTO and paid holidays

Company vehicle

Tech stipend

Branded merch and gear

Job summary

Insurcomm Restoration is seeking a Lead Mitigation Technician (Crew Chief Level) to head emergency restoration projects for fire, water, mold, sewer, and storm events in Wilmington/Jacksonville, NC. You will lead the crew, enforce safety standards, and ensure efficient project execution in line with company and IICRC standards.

You will mentor technicians, coordinate with the Contents Division, and maintain precise documentation and communication with clients and adjusters.

Qualifications

• IICRC WRT certification (or willingness to obtain immediately).
• Experience leading a mitigation crew and managing job-site workflow.
• Proficiency with hand and power tools.
• Ability to lift up to 50 lbs and perform physical labor in varying environments.
• Strong communication, leadership, and interpersonal skills.
• Customer-service mindset and the ability to interact with clients and adjusters.

Responsibilities

• Lead and supervise mitigation crews on residential and commercial job sites.
• Respond to emergency mitigation calls and assess property damage.
• Perform water extraction, structural drying, and other mitigation services per IICRC standards.
• Develop drying plans and monitor equipment placement and moisture goals.
• Remove and dispose of damaged building materials safely and efficiently.
• Decontaminate, clean, and deodorize affected interior spaces.
• Collaborate with Contents Division to clean, pack, and store salvageable items.
• Document job progress using photos, moisture readings, and notes in PSA and other software.
• Communicate clearly with clients, adjusters, and internal teams.
• Maintain a clean, organized, and safe job site at all times.
• Train and mentor Mitigation Technicians to uphold quality and safety standards.
• Follow warehouse and vehicle protocols and document consumables.

Skills

Leadership

Communication

Customer service

Team management

Safety mindset

Tools

Proven Jobs

Encircle

Docusketch

Microsoft Teams

Smartphone documentation

Job description

When a basement floods at 2 a.m. or a fire leaves a family unsure where to start, someone has to step in immediately — and lead the way. That someone is you.

LEAD MITIGATION TECHNICIAN (Crew Chief Level)

Insurcomm Restoration | Fortify Companies

Field-Based | Full-Time | Wilmington/Jacksonville, NC

About Us

Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards.

As part of Fortify Companies, we are part of something bigger. Fortify's roots are in restoration—helping families and businesses recover when disaster strikes. But we're building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.

We believe helping people rebuild after a loss is only half the job. Through our family of companies, we deliver coordinated care from prevention to restoration across 210+ markets nationwide, backed by Summit Partners. Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.

Our Brand Values

• Safety first, always: We hold ourselves to the highest standard to protect our team, clients, and communities
• Showing up with a service heart: We help people move forward with empathy, respect, and unwavering commitment
• Bringing the energy: We show up with urgency and a get-it-done mindset, owning every outcome
• Predictability in the unpredictable: With standardized systems, we deliver consistency every time
• Driving success together: By supporting one another, we strengthen relationships and drive results

About The Job

As a Lead Mitigation Technician, you will take charge on emergency restoration projects for families and businesses affected by fire, water, mold, sewer, and storm damage. You are not only on the front lines of recovery—you lead the crew, set the standard for safety and professionalism, and ensure projects are executed efficiently and in accordance with company and IICRC standards.

When it matters most, we show up with heart—and we need leaders who do the same.

What You'll Do

• Lead and supervise mitigation crews on residential and commercial job sites
• Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events
• Perform and oversee water extraction, structural drying, and mitigation services in accordance with IICRC standards
• Develop drying plans and monitor progress to ensure proper equipment placement and moisture goals are met
• Remove and dispose of damaged building materials safely and efficiently
• Decontaminate, clean, and deodorize affected interior spaces
• Collaborate with the Contents Division to clean, pack, and store salvageable items
• Document job progress through photos, moisture readings, and detailed notes using PSA and other required software
• Communicate clearly and professionally with clients, adjusters, and internal teams
• Maintain a clean, organized, and safe job site at all times
• Ensure proper setup, operation, cleaning, and storage of tools and equipment
• Train and mentor Mitigation Technicians to uphold quality and safety standards
• Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use

Requirements

What You’ll Bring

Required

• IICRC WRT certification (or willingness to obtain immediately)
• Prior experience in restoration, mitigation, or construction
• Demonstrated ability to lead a crew and manage job site workflow
• Proficiency with hand and power tools
• Ability to lift up to 50 lbs and perform physical labor in varying environments
• Strong communication, leadership, and interpersonal skills
• Strong social awareness and customer service mindset
• Acceptable driving recordReliable attendance and punctuality
• Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software (Proven Jobs, Encircle, Docusketch)
• Team-oriented mindset with a positive, solution-focused attitude
• Must be able to safely wear and work in required personal protective equipment (PPE), including a respirator, as an essential function of the position, with or without reasonable accommodations.

Preferred

• ASD (Applied Structural Drying) certification
• Experience with PSA or similar job management platforms
• Experience training or mentoring team members

Benefits

What We Offer

Compensation & Benefits

• Competitive hourly pay based on experience
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Generous PTO and 9 paid holidays
• Company vehicle (role dependent)
• Company technology stipend (monthly)
• Company gear and branded materials. $300 of swag bucks to use on our company merch site
• Ongoing training and certification support

Culture & Opportunity

• Hands-on leadership role with meaningful impact in the Topsham community
• Supportive team culture focused on safety and excellence
• Clear growth path within a PE-backed, expanding organization
• Paid training and certification advancement
• A values-driven, collaborative team that has your back

Equal Opportunity Employer

Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment. We believe that diverse perspectives strengthen our teams and help us better serve our customers and communities.