Lead Membership Sales Associate

Scenthound Santa Rosa, CA; Santa Rosa (CA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Paid time off

Job summary

Scenthound Santa Rosa is seeking a Membership Sales Associate to be the first point of contact for customers, selling memberships, building relationships, and delivering an exceptional experience at our front desk.

This role rewards a sales-driven mindset, proactive coaching, and strong communication as you educate clients on routine wellness care and guide them to first-time visits, all while upholding dog safety.

Qualifications

• A sales-driven mindset with a passion for helping customers make informed decisions
• Proactive and coachable, with a desire to learn and grow in a fast-paced environment
• Strong communication and people skills to engage with customers and build relationships

Responsibilities

• Drive membership sales by educating customers on the benefits of routine wellness care
• Build strong relationships with dog parents and provide outstanding customer service
• Promote and schedule first-time visits to introduce customers to our services
• Maintain a clean, organized, and professional front desk environment
• Ensure dog safety protocols are always followed to provide a stress-free experience for pets

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off

About the Role

As a Membership Sales Associate, you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience. This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand.

What You’ll Do

• Drive membership sales by educating customers on the benefits of routine wellness care
• Build strong relationships with dog parents and provide outstanding customer service
• Promote and schedule first-time visits to introduce customers to our services
• Maintain a clean, organized, and professional front desk environment
• Ensure dog safety protocols are always followed to provide a stress-free experience for pets

What We’re Looking For

• A sales-driven mindset with a passion for helping customers make informed decisions
• Proactive and coachable, with a desire to learn and grow in a fast-paced environment
• Strong communication and people skills to engage with customers and build relationships
• A passion for dog wellness and safety
• Retail, hospitality, or membership-based sales experience is a plus

Career Path & Growth

At Scenthound, we believe in developing future leaders. High-performing Membership Sales Associates will have a clear path to management roles, including Assistant Manager and Membership Sales Manager positions as we continue to expand nationwide.

Why Join Scenthound?

• Competitive hourly pay plus commission and performance bonuses
• A fast-growing company with leadership and growth opportunities
• A supportive team environment with ongoing training and development
• A chance to be part of a mission-driven company dedicated to dog wellness and safety

Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.