Lead Membership Concierge

Life Time Inc.; Matamoras (Pike County); On-site; USD 48,000 - 70,000; Full time

Job summary

Life Time Inc. is seeking a Lead Membership Concierge to guide a team in delivering a premier guest experience and driving member retention. The role emphasizes leadership, coaching, and strategic execution to meet brand standards and growth goals.

The position requires strong customer service, sales, and budget-management skills, with CPR/AED certification within 30 days and a track record of team development. Emphasis on creating value-based relationships with members and guests.

Qualifications

• High School Diploma or Equivalent required.
• CPR/AED certification required within 30 days of hire.
• 3+ years of managerial experience.
• 3+ years of customer service experience.
• 3+ years of sales experience.
• 3+ years of achieving budget goals.

Responsibilities

• Hires, manages, supports, develops, coaches, and mentors a team of professionals to be successful based on brand and performance expectations.
• Leads the Membership Concierge Team to deliver a best in class guest experience and meet retention goals.
• Achieves or exceeds membership acquisition and retention KPIs through strategic planning and execution.
• Manages payroll and scheduling to meet department financial expectations.
• Leverages member/guest feedback from social media, surveys, and interactions to improve the experience.
• Ensures compliance with Life Time policies, procedures and processes.

Skills

Leadership

Customer service

Sales

Budget management

Education

High School Diploma or Equivalent

Bachelor's Degree in related field

Tools

Microsoft Dynamics CRM

Microsoft Office Suite

Job description

Position Summary

The Lead-Membership Concierge delivers a best in class experience for all club members and guests, through leadership of the Membership Concierge Team. You will build and actively participate within a departmental culture which delivers excellence in the guest buying experience, service execution and member retention as aligned with our premium brand. In this role, you will leverage your expertise to lead a team which creates value-based relationships while proactively engaging members and guests to programs and services which help meet their healthy way of life goals.

Job Duties and Responsibilities

• Skillfully handles complex member/guest engagements and leads by example through active participation in the join, service and save experience.

• Hires, manages, supports, develops, coaches, and mentors a team of professionals to be successful based on brand and performance expectations. Includes disciplinary and termination actions as needed.

• Achieves or exceeds membership acquisition and retention goals and KPIs through strategic business planning and execution.

• Meets department financial expense expectations through payroll management and effective scheduling of the Concierge Team.

• Strategically drives an experience driven department culture, utilizing insights from member/guest feedback provided through social media, surveys, and interactions to identify opportunities and capitalize on successes.

• Manages compliance within Life Time policies, procedures and processes.

Position Requirements

• High School Diploma or Equivalent

• CPR/AED certification required within 30 days of hire

• 3+ years of managerial experience

• 3+ years of customer service experience

• 3+ years of sales experience

• 3+ years of achieving budget goals

Preferred Requirements

• Bachelors Degree in related field

• Experience working in a high-energy and fast paced environment with proven multi-tasking skills

• Superior time management skills

• Ability to prioritize tasks

• Adapts to change and innovation

• Experience with Microsoft Dynamics CRM and Microsoft Office Suite

Pay

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership

• Discounts on Life Time products and services

• 401(k) retirement savings plan with company discretionary match (21 years of age and older)

• Training and professional development

• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage

• Short term and long term disability insurance

• Life insurance

• Pre-tax flexible spending and dependent care plans

• Parental leave and adoption assistance

• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.