Lead Member of Technical Staff - AI Operations Platform Engineer

AT&T; Plano (TX); On-site; USD 180,000 - 270,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Adoption Reimbursement

Wellness programs

Employee discounts up to 50% off AT&T

Job summary

AT&T is seeking a Lead Member of Technical Staff to drive the Residential Gateway Operations engineering agenda. You will design platforms that ingest telemetry from millions of devices, build AI-enabled workflows, and automate remediation at scale.

You will collaborate across engineering, product, software development, and operations to enhance platform reliability and customer experience, leveraging cloud-scale analytics and AI.

Qualifications

• Requires strong software and systems engineering background.
• Experience with AI technologies, LLMs or related frameworks is required.
• Bachelor's degree in a STEM field is required.

Responsibilities

• Design and develop software platforms that ingest, analyze, and act on telemetry from millions of residential broadband devices.
• Build AI-enabled applications and operational workflows utilizing LLMs, agents, and machine intelligence.
• Create large-scale analytics and automation solutions to identify defects and issues before incidents occur.
• Develop automated root cause analysis across network, device, software, and customer data.
• Design and implement automated remediation solutions with minimal human intervention.
• Collaborate with cross-functional teams to improve platform reliability and customer experience.

Skills

Python

Distributed systems

Cloud-native

CI/CD

LLMs

Telemetry/Observability

Software engineering

Systems engineering

Education

Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Data Science, or related STEM

Tools

APIs

Data pipelines

Job description

AT&T is transforming Residential Gateway Operations from reactive support to engineering-driven autonomous operations. As a Lead Member of Technical Staff on the Residential Gateway Operations Engineering team, you will help shape the future of broadband service assurance for one of the world's largest telecommunications networks. In this role, you'll design and build intelligent platforms that leverage large-scale telemetry, advanced analytics, AI, and automation to proactively identify software defects, detect customer-impacting issues, accelerate root cause analysis, and automate remediation across millions of residential gateways. You'll work at the intersection of software engineering, distributed systems, cloud-scale analytics, and AI-powered operations to improve broadband customer experience while driving operational efficiency at scale. **What You'll Do:** * Design and develop software platforms that ingest, analyze, and act on telemetry from millions of residential broadband devices.* Build AI-enabled applications and operational workflows utilizing LLMs, agents, and machine intelligence to improve troubleshooting, analysis, and decision-making.* Create large-scale analytics and automation solutions that identify software defects, operational anomalies, and emerging customer-impacting issues before they become widespread incidents.* Develop automated root cause analysis capabilities that correlate network, device, software, and customer experience data across complex ecosystems.* Design and implement automated remediation solutions that safely resolve known issues with minimal human intervention.* Partner with engineering, product, software development, operations, and vendor teams to improve platform reliability, software quality, and customer experience.* Drive technical strategy and architecture decisions for next-generation operational intelligence and autonomous operations platforms. **What You'll Bring:** * Strong software engineering and systems engineering experience building large-scale, distributed applications and platforms.* Proficiency in Python and modern software development practices, including APIs, data pipelines, testing, CI/CD, and cloud-native development.* Experience designing and implementing scalable automation solutions for operational or customer-facing environments.* Experience developing applications that leverage AI technologies, including large language models (LLMs), agents, retrieval systems, or related AI frameworks.* Strong understanding of system architecture, observability, telemetry collection, event processing, and operational monitoring.* Ability to translate ambiguous business and operational challenges into scalable engineering solutions.* Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Data Science, or a related STEM discipline. **What You'll Need**: * Experience building AI-powered tools that improve operational efficiency, automate workflows, or enhance decision support.* Knowledge of large-scale telemetry analytics, streaming data platforms, data engineering, or data science techniques.* Experience developing platforms that support fault detection, anomaly detection, predictive analytics, or automated remediation.* Familiarity with broadband, networking, Wi-Fi, residential gateways, connected devices, or telecommunications environments.* Experience working across multiple disciplines to influence technical direction and drive complex initiatives from concept through deployment.* Passion for solving large-scale engineering problems that directly improve customer experience.* A builder's mindset, intellectual curiosity, and a desire to help create the next generation of autonomous operations capabilities.Our Lead Member of Technical Staff jobs earn between $180,200.00 - $270,400.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.**Joining our team comes with amazing perks and benefits:*** Medical/Dental/Vision coverage* 401(k) plan* Tuition reimbursement program* Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)* Paid Parental Leave* Paid Caregiver Leave* Additional sick leave beyond what state and local law require may be available but is unprotected* Adoption Reimbursement* Disability Benefits (short term and long term)* Life and Accidental Death Insurance* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal* Employee Assistance Programs (EAP)* Extensive employee wellness programs* Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone**Weekly Hours:**40**Time Type:**Regular**Location:**Bothell, Washington, USA:TX:Plano / W Plano Pkwy - Adm:3400 W Plano Pkwy**Salary Range:**$180,200.00 - $270,400.00