Lead Member of Technical Staff - Residential Gateway Systems Engineer

AT&T; Plano (TX); On-site; USD 180,000 - 270,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Paid Time Off

Paid Parental Leave

Tuition reimbursement

Adoption Reimbursement

Disability Benefits

Employee discounts

Job summary

AT&T is seeking a Lead Member of Technical Staff in Residential Gateway Operations Engineering to shape autonomous operations for broadband service assurance. You will design scalable software platforms handling telemetry, build AI-enabled workflows, and drive automated remediation across millions of gateways.

You will collaborate across engineering, product, and operations to improve platform reliability and customer experience, leveraging cloud-scale analytics and AI techniques.

Qualifications

• Bachelor's degree in a STEM field (CS/CE/SE/EE/Data Science).
• Strong software and systems engineering experience building large-scale distributed applications.

Responsibilities

• Design and develop software platforms that ingest and act on telemetry from millions of devices.
• Build AI-enabled applications and workflows using LLMs and agents.
• Create analytics and automation to identify defects and abnormalities before incidents.
• Develop automated root cause analysis correlating data across ecosystems.
• Design and implement automated remediation with minimal human intervention.
• Collaborate with engineering, product, software, operations, and vendors to improve reliability and customer experience.
• Drive strategy and architecture for autonomous operations platforms.

Skills

Python

Distributed systems

Cloud-native development

AI/ML integration

Telemetry analytics

CI/CD

Observability

Large-scale platforms

Cross-functional collaboration

Education

Bachelor's degree in CS/CE/SE/EE/Data Science

Tools

APIs

Data pipelines

Git

Cloud platforms

Job description

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered. AT&T is transforming Residential Gateway Operations from reactive support to engineering-driven autonomous operations. As a Lead Member of Technical Staff on the Residential Gateway Operations Engineering team, you will help shape the future of broadband service assurance for one of the world's largest telecommunications networks. In this role, you'll design and build intelligent platforms that leverage large-scale telemetry, advanced analytics, AI, and automation to proactively identify software defects, detect customer-impacting issues, accelerate root cause analysis, and automate remediation across millions of residential gateways. You'll work at the intersection of software engineering, distributed systems, cloud-scale analytics, and AI-powered operations to improve broadband customer experience while driving operational efficiency at scale.

What You'll Do:

• Design and develop software platforms that ingest, analyze, and act on telemetry from millions of residential broadband devices.
• Build AI-enabled applications and operational workflows utilizing LLMs, agents, and machine intelligence to improve troubleshooting, analysis, and decision-making.
• Create large-scale analytics and automation solutions that identify software defects, operational anomalies, and emerging customer-impacting issues before they become widespread incidents.
• Develop automated root cause analysis capabilities that correlate network, device, software, and customer experience data across complex ecosystems.
• Design and implement automated remediation solutions that safely resolve known issues with minimal human intervention.
• Partner with engineering, product, software development, operations, and vendor teams to improve platform reliability, software quality, and customer experience.
• Drive technical strategy and architecture decisions for next-generation operational intelligence and autonomous operations platforms.

What You'll Bring:

• Strong software engineering and systems engineering experience building large-scale, distributed applications and platforms.
• Proficiency in Python and modern software development practices, including APIs, data pipelines, testing, CI/CD, and cloud-native development.
• Experience designing and implementing scalable automation solutions for operational or customer-facing environments.
• Experience developing applications that leverage AI technologies, including large language models (LLMs), agents, retrieval systems, or related AI frameworks.
• Strong understanding of system architecture, observability, telemetry collection, event processing, and operational monitoring.
• Ability to translate ambiguous business and operational challenges into scalable engineering solutions.
• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Data Science, or a related STEM discipline.

What You'll Need:

• Experience building AI-powered tools that improve operational efficiency, automate workflows, or enhance decision support.
• Knowledge of large-scale telemetry analytics, streaming data platforms, data engineering, or data science techniques.
• Experience developing platforms that support fault detection, anomaly detection, predictive analytics, or automated remediation.
• Familiarity with broadband, networking, Wi‑Fi, residential gateways, connected devices, or telecommunications environments.
• Experience working across multiple disciplines to influence technical direction and drive complex initiatives from concept through deployment.
• Passion for solving large-scale engineering problems that directly improve customer experience.
• A builder's mindset, intellectual curiosity, and a desire to help create the next generation of autonomous operations capabilities.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
• Weekly Hours: 40
• Time Type: Regular
• Location: Bothell, Washington, USA:TX:Plano / W Plano Pkwy - Adm:3400 W Plano Pkwy
• Salary Range: $180,200.00 - $270,400.00 AT&T

Our Lead Member of Technical Staff jobs earn between $180,200.00 - $270,400.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.