Lead Medical Support Assistant

Veterans Health Administration; Salem (VA); On-site; USD 52,000 - 68,000; Full time

Job summary

Lead Medical Support Assistant (MSA) for Primary Care in Access and Scheduling Management Service within the Veterans Health Administration.

Applicants pending education or licensure may be referred but cannot be hired until requirements are met. This GS-07 level emphasizes advanced medical terminology, clinic workflow knowledge, and leadership in scheduling and access processes.

Qualifications

• Advanced knowledge of medical terminology and clinical flow processes across clinics and specialties.
• Ability to use advanced patient systems in support of multiple clinics.
• Ability to organize work, set priorities, and delegate tasks to meet deadlines.
• Strong communication with interdisciplinary care teams to obtain desired outcomes.
• Ability to provide staff development and training.
• Ability to manage staffing and workflow priorities across multiple clinics.

Responsibilities

• Coordinate access to care across multiple clinics in Primary Care.
• Support scheduling management and clinic workflows in a fast-paced environment.
• Collaborate with inter-disciplinary staff to ensure efficient patient throughput.
• Assist in staff development and training related to access and scheduling processes.

Skills

Medical terminology

Clinical workflow

Patient systems

Organizational skills

Communication

Staff development

Education

High school diploma

Job description

The incumbent serves as a Lead Medical Support Assistant (MSA) for Primary Care in Access and Scheduling Management Service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

GS-07 Grade Determination

Experience: One year of experience equivalent to the GS-06 grade level.

Demonstrated Knowledge, Skills, and Abilities

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grandfathering Provision. Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply: Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard. Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet 5 the full VA qualification standard requirements in effect at the time of re-entry to the occupation.

Preferred Experience

• Scheduling
• Health Care reception in Primary Care setting

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-07.

Physical Requirements

The work is primarily sedentary with prolonged periods of sitting. The work requires moderate lifting, carrying, pushing, standing; reaching above shoulder; use of fingers; ability to read without strain; ability to hear the whispered voice with or without hearing aid; emotional & mental stability.