Lead Medical Support Assistant

Veterans Health Administration; Chicago (IL); On-site; USD 48,000 - 63,000; Full time

Job summary

The Lead Medical Support Assistant (MSA) at Jesse Brown VA Medical Center in Chicago, IL coordinates Advanced MSA assignments and workflow across an interdisciplinary unit. The role assesses daily workload, assigns work, and ensures proper staffing coverage while evaluating training records and determining MSA training needs.

KSAs include advanced medical terminology knowledge and ability to manage staffing, workflows, and staff development in a coordinated care setting.

Qualifications

• U.S. citizenship or eligible per VA policy.
• English language proficiency required.
• High school diploma, GED, or equivalent.
• GS-07 grade determination requires 1 year of experience at GS-06.

Responsibilities

• Coordinate Advanced MSA assignments and workflow across an interdisciplinary unit.
• Conduct daily workload assessments, assign work, and assure proper staffing coverage.
• Evaluate training records and determine training needs for MSAs.
• Act as liaison among Advanced MSA staff, patients, and other interdisciplinary staff.

Skills

Medical terminology

Clinical workflow

Interdisciplinary coordination

Staff development

Work delegation

Scheduling

Education

High school diploma

GED

Proficiency certificate

Tools

Office automation

Job description

The Lead Medical Support Assistant (MSA) is located at the Jesse Brown VA Medical Center, Chicago, IL. The Lead Medical Support Assistant is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit; and responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f)
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
• Grade Determinations: GS-0679-07

Experience:

One (1) year of creditable experience equivalent to the next lower grade (GS-06). Experience includes - use various types of office automation equipment and software; organize, and maintain record systems; assuring coverage of all areas of responsibility; conducting ongoing reviews and audits to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; orienting and providing on-the-job training for new and current employees; manages patient systems to verify and validate accuracy and resolve issues.

Demonstrated Knowledge, Skills, and Abilities (KSAs):

• (1) Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
• (2) Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• (3) Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• (4) Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• (5) Ability to provide staff development and training.
• (6) Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Assignment:

The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include but are not limited to ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Full Performance Level:

The full performance level of this vacancy is GS-07. The actual grade at which an applicant may be selected for this vacancy is GS-07.

Physical Requirements:

The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, and carrying of relatively light objects. The position may also require stooping, reaching, lifting, pulling, and other moderate exertion or strain. The incumbent may occasionally have to walk some distance to a meeting.